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This leading, well-established textbook covers the administrative and clinical skills all medical assistants need to know, integrating all of the topics and skills competencies required by the AAMA entry-level Medical Assisting Curriculum. It features chapter outlines and learning objectives as well as relevant material dealing with personal qualities, skills, responsibilities, types of patient education, and legal and ethical issues. The unique Kinn approach - teaching essential skills alongside the medical specialty context - is the signature feature of this book. In addition, the 9th edition introduces a new "applied learning approach" that focuses on a real-world context for skills and requires the student to apply theory and skills to various case studies throughout the chapters. Real-life examples, quizzes and answers, and two accompanying interactive CD-ROMs packaged with the book help students retain and apply what they learn.
• Clinical specialty chapters follow a template for reviewing A&P, medical terminology, pathology of the specialty, how to deal with patients in that specialty, relevant drugs, and lab and administrative concepts.
• Major websites relating to the chapter are included to direct students to additional information on the Internet as well as current business news and medical industry developments.
• A full three-chapter unit, with drug information interspersed in the appropriate medical specialty chapters, allows a significant emphasis on pharmacology, including dosage calculations and drug types in the context of specific medical specialties.
• "Student Skills" chapters (Chapters 1 & 55) present skills for time management, learning styles, and study skills, while providing externship advice and preparation, lifelong learning options, CEUs, resume building, certification test preparation, and more.
• National Curriculum Competencies covered in each chapter help students focus on what is required for certification and familiarizes them with the official language of the curriculum.
• Charting examples are provided for all procedures, illustrating proper documentation in the patient record and reinforcing the importance of accurate charting for communicating information and legally protecting the practice.
• An accompanying 2-disk CD-ROM component continues the "applied learning approach" with interactive clinical skills, Lytec computer front office simulations, The Body Spectrum, and CMS forms completion software.
• New ECG chapter (Chapter 46) integrates content formerly in the cardiology chapter enables the student to focus on skills related solely to ECG, making the information easier to grasp.
• New endocrinology chapter (Chapter 42) presents all-new material on conditions that affect patients with endocrine disorders.
• Two new coding chapters (Chapters 15 & 16) separate coding information into two distinct chapters for increased focus on this essential administrative skill, presenting sufficient background to get started in this area.
• Revised organization more closely aligns the book's progression with the AAMA and RMA curricula, grouping topics together more logically.
• Critical thinking applications are incorporated throughout the chapters, indicated with a specific icon, designed to tie-in the chapter-opening scenario and encourage students to make decisions about a "real-life" situation.
• Transdisciplinary themes are introduced in an applied context - legal/ethical, communication, professionalism, patient education, and office management - woven throughout the chapters, in scenarios, and in critical thinking applications.
• Administrative concepts - medical codes, telephone triage, protocols, documentation, etc. - that apply to various diseases and conditions are integrated into their applied clinical context.
• Increased emphasis on medical terminology features a vocabulary spelling and terminology review in the Student Study Guide and bolded words within the chapter to reinforce medical terminology in context.
• Expanded sections on medical terminology, A&P, and pathophysiology, plus more emphasis on pharmacology, make the book more comprehensive and inclusive.
• More emphasis on pathophysiology and a better review of anatomy and physiology meets curriculum requirements in pathophysiology and provide more "real-world" application of common diseases and conditions, while the revised A&P review provides a better framework for understanding pathological system conditions.
• Figures have been revised, replaced, and augmented to accurately reflect the current medical office environment and provide clearer graphics, more images of equipment, more disease examples, and better illustration of key procedural steps.
• Many new chapter features, including an all-new interior design, tighter focus, new color palette, and fresh icons enliven this edition and make information easy to follow.
• Applied-learning approach features a scenario at the beginning of each chapter suited to that chapter's focus, which is summarized at the chapter's end - centering on a fictional MA who needs to make decisions and address critical issues - to help students develop sound critical thinking and decision-making skills.
1. Becoming a Successful Student
2. The Healthcare Industry
UNIT ONE: INTRODUCTION TO MEDICAL ASSISTING
3. The Medical Assisting Profession
4. Professional Behavior in the Workplace
5. Interpersonal Skills and Human Relations
6. Medical Ethics
7. Medical Law
UNIT TWO: ADMINISTRATIVE MEDICAL ASSISTING
8. The Computer in the Medical Practice
9. Telephone Techniques
10. Scheduling Appointments
11. Patient Reception and Processing
12. Correspondence and Mail Processing
13. Medical Record Management
UNIT THREE: FINANCIAL MANAGEMENT
14. Professional Fees, Billing, and Collecting
15. Diagnostic Coding
16. Procedural Coding
17. The Insurance Claim Form
18. Third Party Reimbursement
19. Banking Services and Procedures
UNIT FOUR: MEDICAL PRACTICE AND HEALTH INFORMATION MANAGEMENT
20. Medical Practice Management
21. Medical Practice Marketing and Customer Service
22. Health Information Management
23. Management of Practice Finances
UNIT FIVE: FUNDAMENTALS OF CLINICAL MEDICAL ASSISTING
24. Infection Control
25. Patient Assessment
26. Patient Education
27. Nutrition and Wellness
28. Vital Signs
29. Assisting with Physical Exams
UNIT SIX: ASSISTING WITH MEDICATIONS
30. Principles of Pharmacology
31. Pharmacology Math
32. Administering Medications
UNIT SEVEN: ASSISTING WITH MEDICAL SPECIALTIES
33. Medical Emergencies
34. Ophthalmology and Otolaryngology
37. Urology & Male Reproduction
38. Obstetrics and Gynecology
41. Neurology and Mental Health
UNIT EIGHT: DIAGNOSTIC PROCEDURES
47. Diagnostic Imaging
48. Assisting with the Clinical Laboratory
51. Hematology and Serology
UNIT NINE: ASSISTING WITH SURGERIES
53. Surgical Supplies and Instruments
54. Surgical Asepsis and Assisting with Surgical Procedures
UNIT TEN: CAREER DEVELOPMENT
55. Career Development
APPENDICIES: AAMA and RMA Curricula