Knowledge at Work: Creative Collaboration in the Global Economy / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $19.00
Usually ships in 1-2 business days
(Save 83%)
Other sellers (Hardcover)
  • All (5) from $19.00   
  • New (2) from $57.97   
  • Used (3) from $19.00   
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any coupons and promotions
Seller since 2008

Feedback rating:



New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New Book. Shipped from UK within 4 to 14 business days. Established seller since 2000.

Ships from: Horcott Rd, Fairford, United Kingdom

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Seller since 2008

Feedback rating:


Condition: New
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.

Ships from: Westminster, MD

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Sort by


This book's unique perspective stems from its “knowledge diamond” framework to examine how individuals, communities, organizations and host industries reciprocally influence each other in the course of knowledge work.

  • This highly topical book focuses on work-based projects as a focus for organizational learning.
  • Establishes the link between individual, community, organization and industry learning.
  • Suggests that organizations need to recognise and understand this link if they are to capitalize on project-based learning.
  • Incorporates material on project-based learning in virtual communities.
  • Refers to different examples, such as the film industry, the software industry and the boat building industry.
  • Includes end-of-chapter questions provoking reflection and discussion.
Read More Show Less

Editorial Reviews

From the Publisher
"In this book the authors bridge a gap in the economic literature with a fresh and lively account of the crucial links among workers, knowledge work, and economic performance. Given the multi-dimensional character of the topic, they do not provide all the answers but they pose questions and guide the reader forward. This book sets the agenda on the knowledge-based economy and the complex relations that drive it." Michael Best, University of Massachusetts Lowell

"This book provides an extraordinary integration of literature on knowledge work, accompanied by a large number of cases and stories to illustrate underlying ideas. I can think of no book that offers such a stimulating and thought-provoking blend of theory and practice. Both present and future managers will greatly enjoy this book." Lars Lindkvist, Linköping University

"Both scholarly and streetwise, this book does a great job in showing what knowledge work means for the lives of the people who do it, and the performance of the organizations that try to manage it." Harry Scarborough, University of Warwick

"A very impressive account of 'knowledge at work' on several levels of analysis: individual, organization, industry, and community; that successfully connects with managerial practice" Joerg Sydow, Free University of Berlin

"This book provides unique insights into the drivers behind the knowledge economy, showing how individuals, groups, organizations and industries create and use knowledge. It provides an important and highly readable contribution to contemporary understanding of knowledge and learning processes.” David Gann, Imperial College London

"For those of us wilting under the weight of new publications on knowledge and knowledge management this book provides a welcome refuge in what is a busy, crowded and often confusing zone. Not only does it provide a broad ranging and thorough review of the key issues, but it also challenges the reader to reflect on them chapter by chapter. The book recognises what too many others don’t that all the company procedures and IT-based knowledge management systems are just tools and that people are at the centre of the knowledge based economy. The strength of the book lies in its grounding in real work examples and in its consistent use of a framework – the knowledge diamond – which highlights the interdependencies of four key participants in knowledge work: individuals, communities, organizations and industries. It should be useful to both knowledge workers themselves and those that study them." Dr Tim Brady, University of Brighton

Read More Show Less

Product Details

  • ISBN-13: 9781405107556
  • Publisher: Wiley
  • Publication date: 9/1/2006
  • Edition description: 1ST
  • Edition number: 1
  • Pages: 296
  • Product dimensions: 6.10 (w) x 9.30 (h) x 1.10 (d)

Meet the Author

Robert DeFillippi is Professor of Management and Director of the Center for Innovation and Change Leadership at Suffolk University, Boston.

Michael B. Arthur is Professor of Management at Suffolk University, Boston.

Valerie J. Lindsay is Associate Professor in International Business at Victoria University, Wellington, New Zealand.

Read More Show Less

Table of Contents


1. Knowledge Workers and Knowledge Work.

Knowledge Work in the Global Economy.

What Do Knowledge Workers Do?.

Explicit and Tacit Knowledge.

Who Owns the Knowledge?.

Knowing and Learning.

The Interplay of Knowing and Learning.

Knowledge Work as Practice.

Communication between Practices.

Tools for Knowledge Work.

Clossed versus Open Perspectives.

Participants in Knowledge Work.

The Individual.

The Community.

The Organization.

The Industry.

The Knowledge Diamond.

The Chapters to Follow.

Questions for Reflection.

2. Individual Knowledge at Work.

Three Ways of Knowing.




Interdependence among the Ways of Knowing.

The Individual and the Knowledge Diamond.

One Individual and Another.

The Individual and the Community.

The Individual and the Organization.

The Individual and the Industry.

Keeping the Individual in View.

Other Ways of Knowing?.

Free Agency and Trust.

Networks and Social Capital.

Tools for Individuals.


Questions for Reflection.

3. Community Knowledge at Work.

Three Dimensions of Community Activity.

Joint Enterprise.

Shared Repertoire.

Mutual Engagement.

Interdependence among the Dimensions.

The Community and the Knowledge Diamond.

One Community and Another.

The Community and the Organization.

The Community and the Industry.

The Community and the Individual.

Keeping the Community in View.

Other Meanings of Community.

Organizational Communities.

Occupational Communities.

Community Social Capital.

The Returns on Community Social Capital.

Community and Inter-Community Knowledge Work.

Tools for Communities.


Questions for Reflection.

4. Organizational Knowledge at Work.

The Organization's Core Competencies.

Organizational Culture.

Organizational Capabilities.

Organizational Connections.

Interdependencies Among the Core Competencies.

The Organization and the Knowledge Diamond.

One Organization and Another.

The Organization and the Individual.

The Organization and the Community.

The Organization and the Industry.

Keeping the Organization in View.

Knowledge Transfer in Strategic Alliances.

Exploitation versus Exploration.

Codification versus Personalization.

Closed versus Open Innovation.

Tools for Organizations.


Questions for Reflection.

5. Industry Knowledge at Work.

Three Attributes of Industry Activity.

Industry Milieu.

Industry Recipes.

Industry System.

Interdependence among Industry Attributes.

The Industry and the Knowledge Diamond.

One Industry and another.

The Industry and the individual.

The Industry and the community.

The Industry and the organization.

Keeping the Industry in View.

Industry Regions and Regional Advantage.

Regional Closure and Brokerage.

Knowledge Transfer between Industries.

Business Ecosystems.

Tools for Industries.


Questions for Reflection.

6. Projects and Knowledge Work.

The Evolution of Project-Based Knowledge.

Variation: The Beginnings of Exploration.

Selection: Between Exploration and Exploitation.

Retention: The shift to exploitation.

Projects As Episodes in Knowledge Work.

Contrasting Project-based Learning Experiences.

Low Performance, Low Learning.

High Performance, Low Learning.

Low Performance, High Learning.

High Performance, High Learning.

Learning Landscapes and their Beneficiaries.

Organizations and Project Organizing.

Projects, Practice and "Boundary Objects".

Tools for Project Work.


Questions for Reflection.

7. Virtual Knowledge Work.

Virtual versus Physical Space.

Properties of Virtual Communications.

Brokerage and Closure in Virtual Work.

Managing Virtual Projects.

Working with a Distant Subsidiary.

Working on a Complex Project.

Selecting Communications Media.

Facilitating Cross-Disciplinary Teams.

Open Source Software Communities.

Grid Computing.

From e-Business to Virtual Product Testing.

Tools for Virtual Work.


Questions for Reflection.

8. Global Knowledge and Learning.

The Global Organization.

Harnessing and exploiting local knowledge.

Acting Locally, Thinking Globally.

Born Global through International Alliances.

Knowledge Flows in Global Organizations.

The Individual's Role in Global Knowledge Work.

The Community's Role in Global Knowledge Work.

Local versus Global Knowledge.

Accessing Global Knowledge Workers.

An Integrative Model.

Tools for Global Knowledge Work.


Questions for Reflection.

9. Intellectual Property in Knowledge Work.

Intellectual Property and the Knowledge Diamond.

The Individual.

The Community.

The Organization.

The Industry.

A Changing Global Context.

Individual-Organization Conflict.

Contrasting Organizational Strategies.

National Initiatives.

Open Knowledge Sharing.

An Intellectual Property Paradox.

Tools Related to Intellectual Property.

Knowledge Policy in the Corporate World.


Questions for Reflection.

10. Participating in the Knowledge Economy.

The Knowledge Diamond at Work.

Why, How and with Whom We Work.

Conditions Underlying Knowledge Work.



Open Versus Closed Positions.

Process Behind Knowledge Work.

Making and Sustaining Connections.

The evolution of projects.

Collaboration Over the Web.

Contributing to Global Knowledge Work.

Developing Intellectual Property.

Using the Knowledge Work Tool-kit.

Playing Parallel Roles.

A Final Message.

Questions for Reflection.



Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)