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More About This Textbook
Overview
This volume is targeted at those new to knowledge and learning, is filled with practical examples, and focuses on the most critical issues, featuring seminal contributions from leading authorities including: Thomas Davenport, Dorothy Leonard, John Seely Brown, Sidney Winter, W. Chan Kim, Peter Drucker.
The book is organized around the three key steps in managing knowledge: development, retention, and transfer. These sections are preceded by a section creating the strategic context for knowledge and followed by a section on the social dimensions that are often overlooked. Finally, the book looks to the future of knowledge and learning. This Reader is an accessible way for executives and students taking advanced Management Studies and executive courses to learn from the latest examples on this topic.
Product Details
Meet the Author
Larry Prusak is a researcher and consultant and was the founder and Executive Director of the Institute for Knowledge Management (IKM). This was a global consortium of member organizations engaged in advancing the practice of knowledge management through action research. Larry has had extensive experience, within the U.S. and internationally, in helping organizations work with their information and knowledge resources. He has also consulted with many U.S. and overseas government agencies and international organizations (NGO's). He currently co-directs 'Working Knowledge', a knowledge research program at Babson College, where he is a Distinguished Scholar in Residence.
Larry's most recent book (co-authored with Tom Davenport) is What's the Big Idea?, published by Harvard Business School Press in Spring, 2003. He has also recently edited a volume with E. Lesser, Creating Value with Knowledge (Oxford University Press, 2003).
Eric Matson is a manager in McKinsey's Institute for Corporate Excellence, where he leads research efforts to better understand the drivers of enduring corporate performance. His currently focuses on profiling the world's leading companies to better understand how they excel in selected areas such as network management, knowledge management, and talent management.
Prior to joining McKinsey in 1999, Mr. Matson worked as a writer for Fast Company magazine and as a consultant for Monitor Company. His recent publications include 'The Performance Variability Dilemma' (Sloan Management Review, 2003), 'Strengthening Your Organization's Internal Knowledge Market' (Organizational Dynamics, 2003), 'Leveraging Group Knowledge for High Performance Decision Making' (Organizational Dynamics, 2002), and 'Managing the Knowledge Manager' (McKinsey Quarterly, 2001).
Table of Contents
Introduction and Overview, Eric Matson and Laurence Prusak
The Strategic Importance of Knowledge and Learning
1. Knowledge Management and the Knowledge-Based Economy, Robert Grant
2. Developing a Knowledge Strategy, Michael H. Zack
3. The Learning Curve, Atul Gawande
4. Knowlege-In-The-Making: The 'Construction' of Fiat's Melfi Factory, Gerardo Pattriotta
5. Generating Creative Options, Dorothy Leonard and Walter Swap
6. Partnerships for Knowledge Creation, Salvatore Parise and Laurence Prusak
Knowledge Retention and Organizational Learning
7. Swing Doors and Musical Chairs, Arnold Kransdorff and Russell Williams
8. Organizational Memory, Linda Argote
9. Balancing Act: How to Capture Knowledge Without Killing It, John Seely Brown and Paul Duguid
Knowledge Transfer and Dissemination
10. Managing Knowledge the Chevron Way, Kenneth T. Derr
11. Getting it Right the Second Time, Gabriel Szulanski and Sidney Winter
12. Making a Market in Knowledge, Lowell L. Bryan
13. The Performance Variability Dilemma, Eric Matson and Laurence Prusak
Social Perspectives
14. Knowledge Management's Social Dimension: Lessons from Nucor Steel, Anil K. Gupta and Vijay Govindarajan
15. Fair Process: Managing in the Knowledge Economy, W. Chan Kim and Renée Mauborgne
16. Communities of Practice: The Organizational Frontier, Etienne C. Wenger and William M. Snyder
17. Knowing What we Know: Supporting Knowledge Creation and Sharing in Social Networks, Rob Cross, Andrew Parker, Laurence Prusak, and Stephen P. Borgatti
Future Directions
18. Knowledge-Worker Productivity: The Biggest Challenge, Peter F. Drucker
19. Just-in-Time Delivery Comes to Knowledge Management, Thomas H. Davenport and John Glaser
20. Seeing Knowledge Plain: How to Make Knowledge Visible, Leigh Weiss and Laurence Prusak
21. Do you Know who your Experts are?, Michael Idinopulos and Lee Kempler
22. Using Supplier Networks to Learn Faster, Jeffrey H. Dyer and Nile W. Hatch