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From the Publisher"Perhaps the most revealing - and interesting - part of the cases in this book is not the analysis of the various knowledge management tools and processes, but the description of their development, of how they come about, of how commitment was gained, of how implementation was led."
Yves Doz, The Timken Chaired Professor of Global Technology and Innovation at INSEAD, Fontainebleau
"This case book brings insights how our most valuable resource makes those tools happen. I found this book exciting reading, because it is, to my knowledge, the only book where a single company with a wide variety of knowledge management approaches accumulates years of experiences and lessons learned. Edited by two of the leading thinkers in the field of knowledge management, this book will show the way you practise knowledge management in your company."
Heinz Fischer, Global Head of HR, Deutsche Bank AG
"This book is a rare and valuable description of a single company's knowledge management journey. Siemens has made impressive advances in becoming a knowledge-driven firm, and this volume details many of its directions and waystations."
Laurence Prusak, Executive Director, IBM Institute for Knowledge Management
"Though there are many books on Knowledge Management, this is a unique one on a sense that it provides practical application of KM rather than the jargon."
Sushil, Modi Foundation Chair Professor and Group Chair, Department of Management Studies, Indian Institute of Technology, New Delhi