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From the Publisher"Perhaps the most revealing - and interesting - part of the casesin this book is not the analysis of the various knowledgemanagement tools and processes, but the description of theirdevelopment, of how they come about, of how commitment was gained,of how implementation was led."
Yves Doz, The Timken Chaired Professor of Global Technology andInnovation at INSEAD, Fontainebleau
"This case book brings insights how our most valuable resourcemakes those tools happen. I found this book exciting reading,because it is, to my knowledge, the only book where a singlecompany with a wide variety of knowledge management approachesaccumulates years of experiences and lessons learned. Edited by twoof the leading thinkers in the field of knowledge management, thisbook will show the way you practise knowledge management in yourcompany."
Heinz Fischer, Global Head of HR, Deutsche Bank AG
"This book is a rare and valuable description of a single company'sknowledge management journey. Siemens has made impressive advancesin becoming a knowledge-driven firm, and this volume details manyof its directions and waystations."
Laurence Prusak, Executive Director, IBM Institute for KnowledgeManagement
"Though there are many books on Knowledge Management, this is aunique one on a sense that it provides practical application of KMrather than the jargon."
Sushil, Modi Foundation Chair Professor and Group Chair, Departmentof Management Studies, Indian Institute of Technology, New Delhi