Knowledge Management: Systems and Processes

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This book serves as a complete introduction to the subject of Knowledge Management, and incorporates technical as well as social aspects, concepts and principles as well as practical examples, and traditional KM approaches as well as emerging topics such as social networks, Web 2.0, and open innovation. The focus of the book is on how KM impacts organizations and individuals, and steps that should be taken to maximize benefits, including directions for how to select, develop, and evaluate KM systems.

Unlike other books in the field, Knowledge Management: Systems and Processes enhances the conventional exposition of KM with an in-depth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. It features numerous case studies and vignettes describing practical applications of KM initiatives at leading firms and government organizations, including details such as system architecture. Written by two recognized researchers in the field, the book makes extensive use of the latest developments and examples from KM.

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Product Details

  • ISBN-13: 9780765623515
  • Publisher: Sharpe, M. E. Inc.
  • Publication date: 1/25/2010
  • Edition description: New Edition
  • Pages: 368
  • Product dimensions: 7.70 (w) x 9.30 (h) x 1.10 (d)

Meet the Author

Irma Becerra-Fernandez is the vice president for engagement and professor of management information systems at Florida International University, USA.

Rajiv Sabherwal is professor and Edwin & Karlee Bradberry chair in information systems at the University of Arkansas, USA.

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Table of Contents

1 Introducing Knowledge Management 3

Pt. I Principles of Knowledge Management

2 The Nature of Knowledge 17

3 Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies 39

4 Knowledge Management Solutions: Processes and Systems 56

5 Organizational Impacts of Knowledge Management 71

Pt. II Knowledge Management Technologies and Systems

6 Knowledge Application Systems: Systems that Utilize Knowledge 91

7 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge 124

8 Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge 151

9 Knowledge Discovery Systems: Systems that Create Knowledge 193

Pt. III Management and the Future of Knowledge Management

10 Emergent Knowledge Management Practices 237

11 Factors Influencing Knowledge Management 258

12 Leadership and Assessment of Knowledge Management 279

13 The Future of Knowledge Management 303

Glossary 316

Index 339

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  • Anonymous

    Posted February 1, 2011

    Don't buy the e-book version!!

    The e-book version is *NOT* a PDF but is instead an Adobe Digital Edition. You can't copy text, highlight or add notes like you can with every other PDF document in Acrobat. You will end up buying the hardcopy anyway so saving a few bucks will actually be a waste (trust me, I learned the hard way).

    Oh, and you can't print it either so the e-book is literally useless. Shame on the authors for agreeing to make their book so restrictive. Sort of an ironic twist for a book that's all about "knowledge management."

    As for the book content: poor editing, repetition of text which is really annoying, and the charts are super confusing. The book talks about how IT is moving towards standards and yet the authors ignored even basic UML notation that would've made some of their diagrams much clearer. My professor spent over 30 minutes explaining one of them and people still looked confused even after that.

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