Knowledge Management: The Catalyst for Electronic Government

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Overview

Build a Solid Foundation of Knowledge Management Concepts and Theories Knowledge Management: The Catalyst for Electronic Government applies new methods from the private sector to the unique objectives of the public sector. With detailed case studies of applications in federal agencies, this invaluable new volume briefs you on the exciting potential of knowledge management to create a more efficient, responsive government - and identifies the critical factors for successful implementation.

You'll get an overview of knowledge management - and learn how the fundamentals apply to the public sector. You'll discover the tools, technologies, and professional support services available for implementation. From both corporate and government leaders, you'll learn about best practices in this promising new discipline. Finally, you'll learn how to avoid common pitfalls from the experiences of early adopters in the federal government.

You'll Learn About:

  • Why knowledge management is the driving force behind electronic government
  • How to assess whether your organization is ready for a knowledge management environment
  • Differences in roles and functions between knowledge management and information technology
  • Staff functions needed for a knowledge management environment
  • Key issues involved in managing knowledge embedded in documents
  • The role of the Chief Knowledge Officer
  • How to apply a methodology for financially justifying knowledge management initiatives
  • Why communities of practice are essential
  • How to merge customer relationship management and knowledge management


About the Authors

Edited by Three Knowledge Management Pioneers Ramon C. Barquin, Ph.D., co-founder of the Data Warehousing Institute, specializes in developing enterprise information strategies for government and commercial clients.
Alex Bennet, an international expert in knowledge management, is the U.S. Department of the Navy's Deputy Chief Information Officer for Enterprise Integration in charge of knowledge management.
Shereen G. Remez, Ph.D., served as the Chief Knowledge Officer at the General Services Administration. Appointed in June 1999, she had the distinction of being the first Chief Knowledge Officer in the federal government. She has retired from the federal government after a 30-year career, and is now Director of Knowledge Management at AARP.
With a host of expert contributors Contributing authors are principal players and practitioners in knowledge management whose affiliations include the Department of Defense, Department of Treasury, General Services Administration, the Navy, World Bank, Oracle, Lotus, and other leading organizations.
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Product Details

  • ISBN-13: 9781567261295
  • Publisher: Management Concepts, Incorporated
  • Publication date: 5/28/2001
  • Pages: 562
  • Product dimensions: 62.50 (w) x 92.50 (h) x 1.50 (d)

Table of Contents

Part I: A Framework for Knowledge Management

What Is Knowledge Management?
The Rise of the Knowledge Organization
Creating Business Value from Knowledge Management: The Fusion of Knowledge and Technology

Part II: Setting the Stage for Electronic Government

Setting the Stage for Electronic Government
Organizational Readiness for Knowledge Management
Information Technology and Knowledge Management: The Medium and the Message
HR Knowledge Crafting: The FAA NetFusion Model
KM and E-Gov: Can We Have One without the Other?
Knowledge Management and Document Management in the Public Sector
A Systems Approach to Engineering a Knowledge Management System

Part III: Leading Knowledge Management

Who Will Lead the Knowledge Revolution? An Examination of the Differing Roles of CIO and CKO
Leadership and Knowledge Management-Perspectives
Knowledge Management and the Role of the CKO
Managing Change in a Knowledge Environment
Knowledge Management: The Business Proposition for Government Organizations
Creating Knowledge-Based Communities of Practice: Lessons Learned from KM Initiatives at AMS
Harnessing Customer Knowledge: Merging Customer Relationship Management with Knowledge Management

Part IV: Case Studies in Knowledge Management

The GSA Story: Swimming with the Dolphins
Knowledge Sharing at the World Bank

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