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It is the goal of researchers to seek to explore the issues, challenges and problems inherent in developing an understanding of knowledge management and mapping in the context of the learning organization. The examination of the organizational, human and technological aspects of managing knowledge is key within this discipline. Based on the completion of the latest knowledge, research and practices being defined by leading scholars, practitioners and experts, Knowledge Mapping and Management presents the latest thinking in knowledge management with the design of information technology and the Internet-enabled new organization forms
| Foreword | ||
| Preface | ||
| Ch. 1 | Is Knowledge Management Really an Oxymoron? Unraveling the Role of Organizational Controls in Knowledge Management | 1 |
| Ch. 2 | Strategically-Focused Enterprise Knowledge Management | 14 |
| Ch. 3 | Knowledge Mapping: An Essential Part of Knowledge Management | 23 |
| Ch. 4 | Knowledge Management System: A Case Study of RDCIS Laboratories | 30 |
| Ch. 5 | Three Problems of Organizational Memory Information Systems Development | 37 |
| Ch. 6 | An Empirical Study of Knowledge and Organizations | 49 |
| Ch. 7 | Facilitating Sensemaking in Knowledge Integration within Geographically Dispersed Cross-Functional Teams | 60 |
| Ch. 8 | Evaluating Organizational Patterns for Supporting Business Knowledge Management | 72 |
| Ch. 9 | ERP-Based Knowledge Transfer | 79 |
| Ch. 10 | Knowledge Management in U.S. Federal Government Organizations: Can It Work? | 88 |
| Ch. 11 | A Conceptual Model of Collaborative Information Seeking | 98 |
| Ch. 12 | Information Manager/Librarian to Knowledge Manager: Change of Role | 114 |
| Ch. 13 | Social and Cultural Barriers for Knowledge Databases in Professional Service Firms | 124 |
| Ch. 14 | Web-Based Knowledge Management | 131 |
| Ch. 15 | The Innovation Link Between Organization Knowledge and Customer Knowledge | 144 |
| Ch. 16 | Implementing Knowledge Management: Issues for Managers | 154 |
| Ch. 17 | Knowledge Sharing Across Organizational Boundaries with Application to Distributed Engineering Processes | 166 |
| Ch. 18 | Organizational Learning by 'Segmented Networks': Breeding Variations and Similarities Together - What is Optimum? | 175 |
| Ch. 19 | Client/Server and the Knowledge Directory: A Natural Relationship | 187 |
| Ch. 20 | An Informational Perspective Towards Knowledge Work: Implications for Knowledge Management Systems | 195 |
| Ch. 21 | Argumentation and Knowledge-Sharing | 206 |
| Ch. 22 | Supporting Knowledge Creation: Combining Place, Community and Process | 217 |
| Ch. 23 | A Study of Knowledge Benefits Gained From Projects: The Electric Utility Industry Y2K Project Experience | 225 |
| Ch. 24 | Designing Organizational Memory for Knowledge Management Support in Collaborative Learning | 233 |
| Ch. 25 | Getting over "Knowledge is Power": Incentive Systems for Knowledge Management in Business Consulting Companies | 244 |
| Ch. 26 | The Information Laws | 254 |
| Ch. 27 | Supporting Organizational Knowledge Management with Agents | 266 |
| Ch. 28 | Knowledge Management and Virtual Communities | 281 |
| Ch. 29 | A Research Model for Knowledge Management | 297 |
| Ch. 30 | 'Knowledge Management:' A Telling Oxymoron? | 311 |
| About the Editor | 323 | |
| Index | 324 |
Overview
It is the goal of researchers to seek to explore the issues, challenges and problems inherent in developing an understanding of knowledge management and mapping in the context of the learning organization. The examination of the organizational, human and technological aspects of managing knowledge is key within this discipline. Based on the completion of the latest knowledge, research and practices being defined by leading scholars, practitioners and experts, Knowledge Mapping and Management presents the latest ...