Knowledge Work and Knowledge-Intensive Firms

Knowledge Work and Knowledge-Intensive Firms

by Mats Alvesson
     
 

This book addresses the concept of knowledge, and its use in the contexts of work and organizations. It provides a critical understanding of current approaches to knowledge management, organization and the 'knowledge economy'. The author describes a number of cases of 'knowledge intensive firms', including IT firms, management consultancy firms, advertising

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Overview

This book addresses the concept of knowledge, and its use in the contexts of work and organizations. It provides a critical understanding of current approaches to knowledge management, organization and the 'knowledge economy'. The author describes a number of cases of 'knowledge intensive firms', including IT firms, management consultancy firms, advertising agencies and life science companies. He emphasizes the ambiguity of knowledge in the input, process, and output of professional work, and suggests that we should be careful in assuming too much about the nature, role, and effects of 'knowledge' in business life. Instead, we should understand the constructed nature of knowledge and scrutinize knowledge claims carefully. Alvesson looks at several aspects of management and working life, including human resource management issues, client control and the regulation of identity. Rhetoric, symbolism, image, the politics of knowledge claims, and identity are all shown to be crucial for understanding the management of 'knowledge intensive firms'. By challenging key assumptions in current thinking about knowledge and organization, a novel theoretical approach is suggested. The book will be of interest to business and management academics concerned with issues of knowledge and organization and will serve as supplementary reading for graduate and final year undergraduate business and management students.

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Product Details

ISBN-13:
9780199259342
Publisher:
Oxford University Press, USA
Publication date:
05/20/2004
Pages:
280
Product dimensions:
8.60(w) x 5.60(h) x 0.80(d)

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Table of Contents

List of Abbreviations
1Introduction1
2On Knowledge-Intensive Firms17
3Knowledge: Questioning the Functional View41
4Image and Rhetoric70
5Socio-politics of Knowledge Work: Social Connections and Interactions98
6Management and Organizational Control121
7Human Resource Management and Personnel Concepts138
8Knowledge Management: Departures from Knowledge and/or Management166
9Identity: Uncertainties and Regulations188
10Conclusion: Rethinking Knowledge-Intensive Organizations and Work221
References242
Index257

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