Laboratory Management: Principles and Processes / Edition 1

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Overview

LABORATORY MANAGEMENT: Principles & Processes

Denise M. Harmening, Ph.D. MT(ASCP), CLS (NCA)
Elizabeth A. Zeibig, MA, MT(ASCP), CLS(NCA)

Redefining the standard for laboratory management, Denise Harmening, along with 16 contributors, provides insight and guidance into the principles of laboratory operations. Key features include chapter opener case studies, study guide questions, educational objectives, and key terms. Appropriate whether you are a student or an experienced manager, using this text for teaching or as a reference, Laboratory Management contains thorough coverage of:

  • Managerial problem solving and decision making
  • Leadership styles
  • Human resource guidelines and regulations
  • Performance evaluation and professional development
  • Healthcare reimbursement
  • Budget preparation and justification
  • Compliance issues: CLIA, OSHA, CAP/JCAHO
  • Marketing concepts
  • Internet references
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Editorial Reviews

Doody's Review Service
Reviewer: Valerie L. Ng, PhD MD(Alameda County Medical Center/Highland Hospital)
Description: This relatively small paperback book is a surprisingly comprehensive book covering all aspects of laboratory management.
Purpose: The purpose is to provide detailed management and education theory, along with case-based teaching, to those interested in laboratory management. The author is a known authority in laboratory medicine, and she has succeeded admirably in this latest effort focusing solely on laboratory management.
Audience: This book would appeal to anyone interested in laboratory management — from the bench clinical laboratory scientist (or student) wanting to better understand the administrative aspects of clinical laboratories, to laboratory managers, to pathologists actively directing clinical laboratories. This book would also be of interest to anyone managing a sizable operation where significant effort is directed at leadership, budget and human resources.
Features: This deceptively small and lightweight paperback book contains a sizable amount of information on laboratory management. What sets this book aside from others in the field is the inclusion of concepts and theory that typically are restricted to other disciplines in business or education (e.g., general leadership, effective management, organizational structures, decision-making and learning processes, etc.). The author has a tight concise and accessible writing style that makes this book a compelling read. The case-based examples are great because they reflect real-life situations that any manager will (or has) encountered. I especially appreciated the section on financial management that went beyond the usual discussion of how to justify and prepare a budget to include a discussion of what to do for budgetary situations outside of the laboratory's control (e.g., budgetary shortfalls).
Assessment: I really liked this book. I read it in one day, and even at my relatively advanced career position, I found it extraordinarily helpful in understanding the expectations others have of me in my current leadership positions. I'm sure others will similarly find it extraordinarily useful, no matter where they are in their organizational hierarchy. I highly recommend it.

4 Stars! from Doody
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Product Details

  • ISBN-13: 9780130194596
  • Publisher: Pearson
  • Publication date: 3/1/1902
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 338
  • Product dimensions: 6.90 (w) x 8.90 (h) x 0.90 (d)

Table of Contents

Foreword
Preface
Contributors
Ch. 1 Organizational Structure: A Look at Concepts and Models 3
Ch. 2 Principles of Leadership: Past, Present, and Future 24
Ch. 3 Management Functions 40
Ch. 4 Managerial Problem Solving and Decision Making 59
Ch. 5 Human Resource Guidelines and Regulations 85
Ch. 6 Job Analysis, Work Descriptions and Work Groups 106
Ch. 7 Performance Evaluation and Professional Development 124
Ch. 8 Education and Training: Practical Tips For Educators and Trainers 147
Ch. 9 Fundamentals of Financial Management 163
Ch. 10 Cost/Benefit Analysis 180
Ch. 11 Effective Budgeting in the Laboratory: Practical Tips 196
Ch. 12 Healthcare Reimbursement 209
Ch. 13 Compliance Issues - The Regulations 225
Ch. 14 Process Design - Workflow and Staffing 244
Ch. 15 Computer Based Laboratory Information Systems 266
Ch. 16 Marketing Concepts 287
Ch. 17 Career Planning 307
Glossary 317
Index 335
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Preface

Currently, there is a great demand for laboratory managers, with a national vacancy rate of 15%. The rapidly changing laboratory environment is constantly responding to diverging trends in healthcare. This mandates the requirement for effective management. Laboratory managers will need to create new solutions to today's problems. This book is designed to give a problem-based approach to teaching the principles of laboratory management. The focus is to present underlying managerial concepts and then assist the learner in the successful application of theoretical models to real-life situations. Each chapter includes one or more illustrative cases to present a management problem followed by thought-provoking questions to stimulate the learners critical thinking skills. In addition, each chapter contains an outline and educational objectives that can be used in teaching. Internet references and website resources permit the learner to acquire advanced and current information in each of the major topic areas. Problem-based learning activities are listed at the end of each chapter to serve as a guide for instruction and reinforcement of the content presented. Seventeen chapters are divided into five major areas of management: Basic Principles and Organizational Structure, Human Resources, Finance, Operations and Strategies for Career Success. Unique to this book is a chapter in education and training and a glossary of key terms. This new text on laboratory management will redefine the standard as both a teaching and reference text. I would like to acknowledge the support of my wonderful staff and faculty, Alicia Waiters, Joanne Manning, Audrey Ford, Cynthia Stambach, Sam Dickerson, TomPennington, Karen Adams, Paul Griffey, and Lisa Johnson.

I would also like to thank the following reviewers for their comments and suggestions: Joan Aldrich, PhD, Associate Professor, University of Texas Southwestern Medical Center, Department of Medical Laboratory Sciences, Dallas, Texas; Jean Holter, EdD, MT(ASCP), CLS(NCA), Professor and Program Director, West Virginia University, Medical Technology Program, Morgantown, West Virginia; Jeanne M. Isabel, MSEd, Associate Professor, Northern Illinois University, Clinical Laboratory Sciences, DeKalb, Illinois; Catherine N. Otto, PhD, MBA, CLDir(NCA), Assistant Professor, University of North Carolina at Chapel Hill, Division of Clinical Laboratory Science, Chapel Hill, North Carolina; and Leta Stewart, MS, DLM(ASCP), MT(ASCP), Director of Laboratory Services, OSF Saint Anthony Medical Center, School of Clinical Laboratory Science, Rockford, Illinois.

Dr. Denise M. Harmening, PhD, MT(ASCP), CLS(NCA)

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Introduction

Currently, there is a great demand for laboratory managers, with a national vacancy rate of 15%. The rapidly changing laboratory environment is constantly responding to diverging trends in healthcare. This mandates the requirement for effective management. Laboratory managers will need to create new solutions to today's problems. This book is designed to give a problem-based approach to teaching the principles of laboratory management. The focus is to present underlying managerial concepts and then assist the learner in the successful application of theoretical models to real-life situations. Each chapter includes one or more illustrative cases to present a management problem followed by thought-provoking questions to stimulate the learners critical thinking skills. In addition, each chapter contains an outline and educational objectives that can be used in teaching. Internet references and website resources permit the learner to acquire advanced and current information in each of the major topic areas. Problem-based learning activities are listed at the end of each chapter to serve as a guide for instruction and reinforcement of the content presented. Seventeen chapters are divided into five major areas of management: Basic Principles and Organizational Structure, Human Resources, Finance, Operations and Strategies for Career Success. Unique to this book is a chapter in education and training and a glossary of key terms. This new text on laboratory management will redefine the standard as both a teaching and reference text. I would like to acknowledge the support of my wonderful staff and faculty, Alicia Waiters, Joanne Manning, Audrey Ford, Cynthia Stambach, Sam Dickerson,Tom Pennington, Karen Adams, Paul Griffey, and Lisa Johnson.

I would also like to thank the following reviewers for their comments and suggestions: Joan Aldrich, PhD, Associate Professor, University of Texas Southwestern Medical Center, Department of Medical Laboratory Sciences, Dallas, Texas; Jean Holter, EdD, MT(ASCP), CLS(NCA), Professor and Program Director, West Virginia University, Medical Technology Program, Morgantown, West Virginia; Jeanne M. Isabel, MSEd, Associate Professor, Northern Illinois University, Clinical Laboratory Sciences, DeKalb, Illinois; Catherine N. Otto, PhD, MBA, CLDir(NCA), Assistant Professor, University of North Carolina at Chapel Hill, Division of Clinical Laboratory Science, Chapel Hill, North Carolina; and Leta Stewart, MS, DLM(ASCP), MT(ASCP), Director of Laboratory Services, OSF Saint Anthony Medical Center, School of Clinical Laboratory Science, Rockford, Illinois.

Dr. Denise M. Harmening, PhD, MT(ASCP), CLS(NCA)

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