Leadership: Research Findings, Practice, and Skills / Edition 7

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Overview

Incorporating new research and topics, Leadership provides students with the solid foundation they need to build leadership skills. Discussion topics include knowledge management (KM), emotional intelligence, helping others overcome organizational changes, and open-book management. Cases focus on subjects such as e-commerce, mergers, corporate takeovers, and superstores.

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Product Details

  • ISBN-13: 9781133435228
  • Publisher: Cengage Learning
  • Publication date: 1/1/2012
  • Edition description: New Edition
  • Edition number: 7
  • Pages: 560
  • Sales rank: 114,928
  • Product dimensions: 7.30 (w) x 9.00 (h) x 0.70 (d)

Meet the Author

Andrew J. DuBrin is a professor of management at the College of Business, Rochester Institute of Technology, and a consultant to organizations and individuals. His books include 10 Minute Guide to Leadership, Personal Magnetism and Winning Office Politics.
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Table of Contents

Part 1: Think Like a Leader ..... 1
1: What Is Leadership? ..... 3
What Leadership Really Means ..... 4
So What's So Good About Being a Leader? ..... 5
The Difference Between Leaders and Managers ..... 5
A Leader Is a Manager ..... 7
An Example of a Leader and Manager ..... 7
An Example of a Leader Who Is Not a Manager ..... 8
A Leader Is Involved in a Partnership ..... 9
How Good Are You at Inspiring, Persuading, Influencing, and Motivating? ..... 10
Inspiration ..... 10
Persuasion ..... 11
Influence ..... 12
Motivation ..... 12
Leaders Accomplish Big Changes ..... 12
2: Build Your Self-Confidence ..... 15
Why Self-Confidence Is Important ..... 16
Use Positive Self-Talk ..... 16
Eliminate Negative Self-Talk ..... 18
You've Got More Going for You Than You Thought ..... 18
Rev Up Your Need for Power ..... 20
How Strong Is Your Need for Power? ..... 21
Visualize a More Powerful You ..... 22
Grab a Few Easy Victories ..... 23
Bounce Back from Setbacks and Embarrassments ..... 24
Get Past the Emotional Turmoil ..... 24
Find a Creative Solution to Your Problem ..... 24
Develop Your Emotional Intelligence ..... 25
So How Do I Develop a High Emotional IQ? ..... 26
3: How Do Leaders Think? ..... 29
Trust Your Gut Feelings ..... 30
Start Seeing the Big Picture ..... 31
Strategic Thinking ..... 31
Systems Thinking ..... 32
Big Thinking ..... 33
Why and When to Ask Tough Questions ..... 34
Why Should I Ask a Tough Question? ..... 34
When Should I Ask Tough Questions? ..... 35
Put Some Creative Punch Into Your Thinking ..... 36
www.GetRich.com for Creativity Improvement ..... 38
Develop Your Insight ..... 38
How Do I Develop a Leader's Ability to Read People? ..... 40
4: How About a More Charismatic You? ..... 43
What in the World Is It? And How Can I Get It? ..... 44
Learn to Express Your Feelings ..... 45
Connect Feelings with Facts ..... 47
Where Do You Get Enthusiasm, Optimism, and Energy? ..... 49
Be Candid ..... 50
Flatter Sensibly ..... 51
Use Animated Facial Expressions ..... 52
Do You Look Powerful? Do You Act Powerful? ..... 53
Do You Move and Act Purposefully? ..... 54
5: Communicate Like a Leader ..... 55
Impress Them with Heavy-Impact Language ..... 57
Dazzle with Analogies and Metaphors ..... 57
Inspire with Storytelling ..... 58
Does Your Nonverbal Language Project Leadership? ..... 60
Get Your Verbal and Nonverbal Behavior in Synch ..... 60
The Eyes Have It ..... 61
Stand Up Straight! ..... 61
Personal Space ..... 62
Watch Your Hands! ..... 62
How Do You Sound? ..... 62
Your Time Is Important ..... 63
Do You Appear Confident, Friendly, and Approachable? ..... 63
Hit 'Em with Your Power-Oriented Language Style ..... 64
Junk Words and Pauses ..... 65
Hackneyed Cliches and Recycled Anecdotes ..... 65
Does Every Noun Want to Be a Verb? ..... 66
Be Credible ..... 67
6: How to Develop Credibility ..... 69
Act Credible in an Incredible World ..... 70
Write Down What You Stand For ..... 73
Jiffy Guide for Making Decisions in the Gray Zone ..... 74
Excuse My Cliche, but Walk the Talk ..... 77
Stop Wearing Your Sunglasses Indoors ..... 78
Part 2: Act Like a Leader ..... 81
7: Your Tool Kit of Influence Tactics ..... 83
You Are a Role Model ..... 84
Get the Corporate Culture Across to People ..... 84
Demonstrate What Good Customer Service Means ..... 85
Treat Company Policy with Respect ..... 85
Demonstrate Sparkling Work Habits ..... 85
Do Your Share of Dirty Work ..... 86
Show People What It Means to Act Professionally ..... 86
Be a Paragon of Health, Safety, and Appearance ..... 86
Evangelists Make Good Leaders ...... 87
What Do You Want People to Do or Feel? ..... 87
Appeal to Key Values ..... 88
Formulate an Awesome Vision ..... 88
Use High-Impact Words and Phrases ..... 89
Ask the Right Questions ..... 89
Inspire People with Success Stories ..... 90
Can You See, Feel, Touch, and Taste It? ..... 90
Be Personally Magnetic ..... 90
Release Your Emotions at the Right Time ..... 91
"Hey, I'd Like Your Input" ..... 92
Nothing Like Being the Resident Genius ..... 92
Set Up a Favor Bank ..... 93
Manipulate Others and Still Like Yourself in the Morning ..... 93
The Bandwagon Technique ..... 94
Joking and Kidding ..... 95
Hint at an Implied Benefit ..... 95
Do I Use Influence Tactics Alone or in Combination? ..... 96
8: Grabbing Power ..... 97
The Right Internal and External Networks Can Bring You Power ..... 98
How Your Network Members Can Enhance Your Power ..... 98
How to Assemble a World-Class Network ..... 99
Keep Your Network Alive ..... 101
Grab On to Hot Problems ..... 102
Come Storming Out of the Gate ..... 103
In Union There Is Strength ..... 103
Be Your Group's Publicity Director ..... 104
How Does Increasing the Visibility of Your Group Work in Practice? ..... 105
Here's How You Can Do It, Too ..... 105
"If You Don't Believe Me, Listen to Our Consultant" ..... 106
Avoid Political Blunders to Prevent Power Erosion ..... 107
Criticizing Your Manager or Other Key Person in a Public Forum ..... 108
Bypassing the Manager ..... 108
Overt Displays of Disloyalty ..... 108
Being a Pest ..... 108
Burning Your Bridges ..... 108
9: How to Choose the Right Leadership Style ..... 111
Going North, South, East, and West to Learn About Your Style ..... 114
Who's in Charge Here? ..... 116
Authority Vested in the Leader ..... 117
Authority Vested in the Group Members ..... 117
Authority Vested in the Situation ..... 117
Time Pressures ..... 118
Are You a Member of the Band or a Soloist? ..... 118
"Help Me, Help Me" vs. "Please Get Out of My Light" ..... 119
Orientations for Providing Guidance ..... 119
Guidelines Help You Decide How Much Guidance to Provide ..... 120
"I'm Here to Help You" ..... 120
A More Elastic You ..... 121
10: Become a Multicultural Leader .....123
Now I Know Why You Act the Way You Do ..... 125
We're All Different; We're All Okay ..... 127
Vive la Difference in Cultural Values ..... 130
Individualism vs. Collectivism ..... 130
Acceptance of Authority and Status ..... 130
Risk-Taking Attitude ..... 130
Materialism vs. Caring for People ..... 131
Long-Term Thinking vs. Short-Term Thinking ..... 131
Formality vs. Informality ..... 131
Urgent-Time Orientation vs. Casual-Time Orientation ..... 131
High vs. Low Emphasis on the Surrounding Situation .....132
The United States vs. the Rest of the World ..... 132
Where Do I Find a Multicultural Carrot? ..... 133
Link Rewards to What People Want ..... 133
Find Out What People Want ..... 134
11: You Can Become a Visionary and Transformational Leader ..... 137
You, Too, Can Make Management Gurus Weep with Joy ..... 138
Oh, What a Beautiful Future! ..... 139
Think, Talk, and Act Big ..... 141
Can You Bring About Some Really Big Changes? ..... 143
Changing the Organization Culture ..... 144
Raising People's Awareness About Rewards ..... 144
Helping People Look Beyond Self-Interest ..... 144
Helping People Search for Self-Fulfillment ..... 144
Investing Others with a Sense of Urgency ..... 145
Committing to Greatness ..... 145
Why Not Create a Revolution? ..... 145
Being a Knowledge Manager ..... 146
Now That You've Created This Monster What Do You Do Next? ..... 148
Helping People Understand the Need for Change ..... 148
Gain Political Support for Change ..... 149
Point Out the Financial Benefits ..... 149
Place Adaptable People in Key Spots ..... 150
Allow for Discussion and Negotiation ..... 150
Refer to Your Inspirational Vision ..... 150
How About Some Hard Data About What Transformational Leaders Really Do? ..... 150
Part 3: You Can Become a Team Leader ..... 153
12: You Can Become a Motivational Force ..... 155
Are You WIIFM or Against Them? ..... 156
How to Use WIIFM ..... 157
Why Are You People So Needy? ..... 158
The Need Cycle ..... 158
Let's Get Down to Specifics ..... 161
A Four-Letter Word for Focusing People's Energies ..... 162
What's the Missing Link? ..... 164
Yeah, but What About Those Gen-X People? .....165
Think Big and Set Up a Supercharged Atmosphere ..... 166
13: The People Side of Team Leadership ..... 169
Begin with a Little Brainwashing ..... 170
"I Love Ya, Babe; You're a Customer" ..... 172
Relax--Everyone Around Here Can Be Trusted ..... 172
Use Team Terms and Bury the First Person Singular ..... 174
Hey, Gang, We're a Bunch of Winners! ..... 174
The Right Type of Job Design ..... 176
A Feeling of Empowerment ..... 177
Interdependence Among Team Members ..... 178
Group Composition and Size ..... 178
The Right Environment and Resources ..... 179
Activities Within the Group ..... 179
Familiarity with Jobs, Co-Workers, and the Work Environment ..... 180
How About a Retreat at Lake Tahoe? ..... 180
14: Techniques for Enhancing Team Spirit ..... 183
We're Destined for Greatness ..... 184
Don't Be Bashful; Let's Hear What You Have to Say ..... 185
It's Difficult to Ignore Somebody Six Inches Away ..... 186
Do I Have an Idea for You! ..... 186
Have a Nice Reward; You Helped the Group ..... 187
How About Team Coffee Mugs and Matching T-Shirts? ..... 188
You Know Who the Enemy Is ..... 189
No Job Is Too Dirty for Me ..... 189
You Won't Hear Me Go "Oink, Oink!" ..... 190
Sorry, Rest of the World; You're the Outgroup ..... 190
Introduce Humor with Appropriate Frequency ..... 191
How Are We Doing, Gang? ..... 192
15: The Task Side of Team Leadership ..... 195
Let Them Sweat a Little ..... 196
Do What Needs to Be Done If It Doesn't Cost Money ..... 197
Not to Upset You, but Here Are Some Facts to Digest ..... 198
If We Play Our Roles Right, We'll Be Successful ..... 199
Now I Have to Kiss Up to Co-Workers as Well as the Boss ..... 200
Practice Open-Book Management ..... 201
Why Did You Select That Font, and Why Is Your Left Shoelace a Little Loose? ..... 202
16: Managing Conflict ..... 205
What You Rarely Read About in the Annual Report--Conflict ..... 206
Conflict Consumes Considerable Leadership Time ..... 206
Conflict over Goals Can Result in Extreme Self-Interest ..... 207
Prolonged Conflict Is Detrimental to Your Health ..... 207
Time and Energy Can Be Diverted from Reaching Important Goals ..... 207
Conflict Can Lead to Employee Sabotage ..... 207
Worst of All, Conflict Can Lead to Workplace Violence ..... 208
Let Me Tell You What's Really Bothering Me ..... 208
Let's Make Everybody a Winner ..... 210
Here's What I Think You Think of Me ..... 212
Being Fired Isn't So Bad; It Helps Me Develop Job Search Skills ..... 213
You're Right; I Am Kind of Sloppy and Stupid ..... 215
So What Do You Want Me to Do? ..... 216
Part 4: How to Help Groups Lead Themselves ..... 219
17: How to Become an Empowering Leader ..... 221
I Hear the Word "Empowerment" Every Day--What Does It Really Mean? ..... 222
The Psychological Dimensions of Power ..... 223
Give Away Power to Gain Power ..... 224
As Grand Master of the Universe, I Now Empower Thee ..... 225
Allow Group Members to Choose Methods ..... 227
Good Morning Ladies and Gentlemen--Your Flight Captain Today Is an Empowered Baggage Handler ..... 227
Don't Overlook Expertise .....227
To Empower or Not To Empower ..... 228
Now That You're Empowered, I Don't Have to Work So Hard ..... 229
Sorry, You Can't Decide on the Size of My Bonus ..... 230
18: Helping Groups Make Decisions ..... 233
Are Six Heads Better Than One, or Is One Head Better Than Six? ..... 235
Ahh, It Feels So Right to Contribute ..... 237
If It Worked for Edison, Einstein, and Salk, Why Not for Us? ..... 238
Mirror, Mirror on the Wall, Which Is the Fairest Solution of All? ..... 239
Ladies and Gentlemen, Start Your Pens, Pencils, and Felt-Tip Markers ..... 241
19: Winning the Support of Group Members ..... 245
You Make Me Feel So Good ..... 246
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