Leading Business Teams: How Teams Can Use Technology and Group Process Tools to Enhance Performance

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Product Details

Table of Contents


1. The Need for Groupware.
2. Mapping the Groupware Territory: The 4-Square Map of Groupware Options and the Team Performance Model.
3. Groupware Turns Out to Be More than Electronics: The Value of Common Languages and Conceptual Models.


4. Groupware Building Blocks: Electronic Infrastructure.
5. Electronic Mail: A Surprisingly Powerful Groupware Platform.
6. Voice Mail: Four Phases of User Behavior.
7. Team-Room Design: Checklist for a Decision-Support Room.
8. Hooked on Electronic Copyboards: Quick, Inexpensive, and Easy-to-Use Groupware.
9. TQ Groupware: Watch for Total Quality Software.
10. ISDN and Groupware: A Future Groupware Platform.
11. Groupware Applications of Broadband ISDN: Scenarios of a Distant Groupware Nirvana.
12. Justifying Groupware: Measuring Productivity.
13. Groupware Pitfalls : From Zealotry to Groupthink.


14. Putting Technology Before the Horse: Technology Matters, but Team Dynamics Matter More.
15. Anticipating Group Dynamics: Catching the Turns.
16. What Is a Facilitator, Anyway? Suggestions for Successful Meetings.
17. Sustainable Benefits Come from Training and Support: The Human Side of the Groupware Equation.
18. Of Pilots, Power Plants, andPinstripes: Groupware Lessons from High-Performance Teams.
19. How to Tell When a Team's in Trouble: Danger Signals to Watch For.
20. Hoshin: Thinking Further, Japanese Style.
21. Seeding Serendipitous Groups: Serendipity—An Aptitude for Making Fortunate Disco varies Accidentally.
22. Team Mania Hits Corporate Executives.


23. Magnus Corporation: A Composite Case Study.


24. Cross-Cultural Groupware.
25. Groupware in Grade Schools.


26. Groupware Comes of Age.
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