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Say "boss" and many people think of Donald Trump throwing his weight around on The Apprentice. But is that the most effective style of leadership? Not necessarily, argue Baker and O'Malley, who posit that successful leaders accomplish more with kindness and empathy than with aggression. According to the authors, true kindness is not to be confused with weakness, indulgence or mere likability; being genuinely kind means clearly communicating expectations and goals, pushing colleagues to improve and excel and encouraging them to try out things they are uncertain they will like. The book details the hallmarks of successful and kind leaders: compassion, integrity, gratitude, authenticity, humility, honor and the importance of maintaining credibility with one's employees and clients. While the authors' emphasis on honesty and mentorship is incontrovertibly well-intentioned, the paucity of practical advice and the dry presentation are more suited to an academic article, rather than an entire book. Readers looking for a helpful guide will be inspired but ultimately disappointed. (Aug.)Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.