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From the Publisher
"Quality of care transformation has arrived for behavioral health care with this pioneering volume, Lean Behavioral Health. This is the case study of how the Toyota approach to safety and quality can dramatically improve psychiatric inpatient and outpatient care. All behavioral health leaders, administrators, and clinicians should read this book for inspiration and practical tools to change the way they treat patients and manage their care delivery systems."
-- Steven S. Sharfstein, MD, President and CEO, Sheppard Pratt Health System and Clinical Professor of Psychiatry, University of Maryland
"This book describes the lean journey NYCHHC mental health providers have walked and the remarkable results they have achieved. The NYCHHC mental health leaders and practitioners inspire us all by explaining how the poorest and most vulnerable in our society can receive much better care, not by adding more money to the system, but by rethinking the system. Their efforts to redesign healthcare with the patient at the center is a model for the rest of our nation to emulate."
-- John Toussaint, MD, Founder and CEO of ThedaCare Center for Healthcare Value
"Lean Behavioral Health is a compelling story of deep change told by the people who led and lived the transformation. It describes how the behavioral health division of Kings County Hospital, a public hospital within the vast New York Health and Hospital Corporation 'safety net' system, pulled itself out of crisis by learning to apply lean improvement methods to its broken systems and waste-laden processes. This dramatic turnaround narrative is a 'must read' for behavioral health professionals who aspire to improve the services they deliver."
-- John E. Billi, MD, Associate Vice President of Medical Affairs, University of Michigan