Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare / Edition 1

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Overview

DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS

4 STAR DOODY'S REVIEW!

"The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."—Doody's Review Service

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"—delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma.

Coverage Includes:

  • Achieving a faster, better hospital in five days—emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU
  • Lean for accelerated patient flow
  • Reducing medical errors with Six Sigma
  • Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims
  • Six Sigma for hospitals
  • Excel power tools for Lean Six Sigma
  • Identifying improvement projects through data mining and analysis
  • Sustaining improvement using control charts
  • Laser-focused process innovation
  • Statistical tools for Lean Six Sigma
  • Implementing Lean Six Sigma
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Editorial Reviews

Doody's Review Service
Reviewer: Diana Weinel, MS (James A. Haley Veterans' Hospital)
Description: This book, written by the author of the QI Macros Lean Six Sigma software for Excel, addresses rapid implementation of Lean Six Sigma in the hospital setting to increase services, reduce defects, and increase profits.
Purpose: The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that.
Audience: It is suitable for a broad range of healthcare workers in the hospital setting interested in quickly implementing Lean Six Sigma concepts.
Features: The emphasis of the book is on just-in-time Lean Six Sigma learning and use of tools such as control charts, Pareto charts, Ishikawa diagrams, histograms, process charts, and value stream maps. Chapters focus on achieving a faster hospital, accelerated patient flow, a better hospital, a more profitable hospital, and reduced defects. There are numerous examples of hospitals that have successfully implemented improvements using the Lean Six Sigma process. One chapter is devoted to statistical tools using Excel with QI Macros. The book also addresses the various barriers to successful implementation of Lean Six Sigma, why implementation may fail, and how to successfully implement it.
Assessment: This book provides a straightforward approach to implementing Lean Six Sigma in a hospital setting, and it is an effective introduction to the use of Lean Six Sigma in healthcare. Most chapters are written in a way that readers can read the chapter that is of interest and be able to start an improvement process. There are many references to QI Macros and the QI Macros website.
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Product Details

  • ISBN-13: 9780071753258
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 2/10/2011
  • Edition number: 1
  • Pages: 368
  • Sales rank: 360,783
  • Product dimensions: 6.00 (w) x 8.90 (h) x 1.00 (d)

Meet the Author

Jay Arthur, The KnowWare Man, works with companies that want to fire up their profits using Lean Six Sigma. He is the author of Lean Six Sigma Demystified and the QI Macros SPC software for Excel. The QI Macros is used by over 3,000 hospitals to meet the accreditation needs of the Joint Commission.

Jay has worked with Tenet Healthcare, Kindred Healthcare, Centura Healthcare, and Christus Healthcare on projects to improve patient flow and to reduce clinical and operational errors.

Besides consulting with healthcare companies, Jay has been researching what works and what doesn't work in healthcare for over a decade. He will backup his writing with examples and case studies from all aspects of healthcare.

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Table of Contents

Chapter 1. Simple Steps to a Faster Hospital
Chapter 2. Lean for Accelerated Patient Flow
Chapter 3. Simple Steps to a Better Hospital
Chapter 4. Reducing Defects with Six Sigma
Chapter 5. Simple Steps to a Cheaper (More Profitable) Hospital
Chapter 6. Six Sigma for Hospitals
Chapter 7. Excel Power Tools for Lean Six Sigma
Chapter 8. Is There an Improvement Project in My Data
Chapter 9. Sustaining Improvement
Chapter 10. Laser-Focused Process Innovation
Chapter 11. Statistical Tools for Lean Six Sigma
Chapter 12. Implementing Lean Six Sigma in Hospitals
Bibliography
Index

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Customer Reviews

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Sort by: Showing all of 5 Customer Reviews
  • Anonymous

    Posted May 27, 2013

    It's a "how-to" book, written for the user of QI Macro

    It's a "how-to" book, written for the user of QI Macros. Provides lots of definition and help to use the many tools. I liked it better than the Minitab user manual. I am a long time QI Macros user and really appreciate this user guide. This is not a book about Lean for the layman.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted September 10, 2011

    No text was provided for this review.

  • Anonymous

    Posted September 25, 2012

    No text was provided for this review.

  • Anonymous

    Posted March 4, 2011

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  • Anonymous

    Posted April 3, 2011

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