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From the Publisher"This book provides an interesting path to guide the reader to discover the art of linking basic statistical methodology with management tools. Many pieces of advice are given to the reader … . The authors succeed in showing how collaboration between managers, statisticians, and computer scientists is needed to investigate the main issues of interest, especially in the abundance of data generated nowadays in many different fields."
—Fulvia Pennoni, Associate Professor of Statistics, Department of Statistics and Quantitative Methods, University of Milano-Bicocca
"In a conversational, easy to digest manner, Bill and Peter deliver the tools you need to dig below the surface and get to the root of efficiency matters so that your organization can both survive and thrive in the coming years."
—Connie Siewert, Business Development Manager, IBM
"A thorough yet manageable treatise on virtually all the popular methods for improvement from the well known to the obscure and brings each one back to a common point of comparison with LEAN and Six Sigma. … Combines education on many aspects of the business improvement dilemma we all face with practical suggestions for how to use powerful techniques to address the problem."
— Tom Guthrie, Former VP of IT Operations & Current VP of Enterprise Architecture, Cox Communications