Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

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by James P. Womack, Daniel T. Jones
     
 

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Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.

Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization

Overview

Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.

Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production—principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.

Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

Product Details

ISBN-13:
9780743291170
Publisher:
Free Press
Publication date:
12/01/2009
Sold by:
SIMON & SCHUSTER
Format:
NOOK Book
Pages:
368
Sales rank:
438,508
File size:
3 MB

Meet the Author

James P. Womack is the president and founder of the Lean Enterprise Institute (www.lean.org), a nonprofit education and research organization based in Brookline, Massachusetts.
Daniel T. Jones is the chairman and founder of the Lean Enterprise Academy (www.leanuk.org), a nonprofit education and research organization based in the UK.

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together 4 out of 5 based on 0 ratings. 4 reviews.
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Authors James P. Womack and Daniel T. Jones were early proselytizers for the lean production philosophy, a set of 'waste-not-want-not' principles that most businesses now accept. But good business requires more than efficient production. Noting that consumers are still not happy, despite an abundant supply of high-quality, low-cost products, the authors now have subjected consumption to 'lean' analysis as well - and they¿ve found that consumption is as inefficient as production used to be. Consumers face lengthy delays, unhelpful 'help' lines, ineffective service representatives, and other annoying and costly wastes of time and energy. We recommend this book to managers who want to boost their customers¿ satisfaction by applying lean principles to consumption as well as to production. Here¿s how and, even more important, why.