Learning from Work: Designing Organizations for Learning and Communication

Hardcover (Print)
Buy New
Buy New from BN.com
$49.50
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 96%)
Other sellers (Hardcover)
  • All (8) from $1.99   
  • New (2) from $50.00   
  • Used (6) from $1.99   

Overview

Gaining a thorough understanding of today's complex workplace is of vital importance to both business professionals and academics-not only because it leads to a deeper understanding of individual motivation in the work context, but also because it reveals ways in which work practices can be improved. This requirement for both understanding and action is especially pressing in the area of "learning in organizations" as businesses have become ever more "knowledge-based." There is now an urgent need to comprehend how people and organizations learn, and then to store and transfer the resulting new knowledge to facilitate the design of work environments and practices.

Learning from Work directly addresses this growing workplace need by examining how people communicate and learn in one of the most complex of industry structures: the automobile industry. It is the very nature of this industry's complexity that makes this study so valuable. The combination of global scale, plus the nature of the relationships between the manufacturers and the dealerships (the dealerships are independent businesses that are only loosely coupled to the manufacturers) make the barriers to communication and learning quite high, and the solutions to overcoming them applicable in many different work environments.

Anne Beamish suggests that the only way to increase learning and improve collaboration and communication in complex organizations is to apply design thinking. This is the only comprehensive method, she claims, that can unleash the kind of innovative and effective solutions required to overcome the inherent structural, procedural, and political barriers.

About the Author:
Anne Beamishis the Research Director of ArchNet-a research group within the Design Laboratory in the School of Architecture and Planning at MIT concerned with the application of design principles in a range of contexts

Read More Show Less

Editorial Reviews

From the Publisher

"Learning from Work is an excellent example of what we miss if we do not base our organizational theories and management prescriptions on a close look at actual workplace practices. The detailed case study of car dealerships illustrates superbly the complex set of issues that influence behaviors in an organizational context, meaning that simple, rationale solutions to apparent problems may backfire because the problem is not as it initially appears. Using a design lens and adopting a multidisciplinary, multiple perspectives approach, the author is able to show us more realistic ways to create a learning organization." —Sue Newell, Bentley College and Warwick Business School

"Learning from Work is a satisfying read that sheds light on the situated nature of workplace learning. Prepackaged learning solutions don't work for good reasons—as Anne Beamish shows in this case study of automobile dealerships. Readers will see how they can use design thinking to get below the surface of learning problems and proposed solutions." —Victoria J. Marsick, Co-Director, J.M. Huber Institute for Learning in Organizations

Read More Show Less

Product Details

  • ISBN-13: 9780804757157
  • Publisher: Stanford University Press
  • Publication date: 1/28/2008
  • Pages: 176
  • Product dimensions: 6.00 (w) x 9.10 (h) x 0.70 (d)

Meet the Author


Anne Beamish is the Director of archNet, a research group within the Design Laboratory in the School of Architecture and Planning at MIT concerned with the application of design principles in a range of contexts.
Read More Show Less

Table of Contents

Figures and Tables     vii
Acknowledgments     ix
Introduction     1
Background     2
The Problem     5
Design     7
Identifying Obstacles     12
Automobile Dealerships-Past and Present     16
History of Automobile Dealerships     16
Automobile Dealerships Today     23
Work Practice     31
Service Department     31
Sales Department     37
The Work of Dealership Employees     42
Obstacles to Learning and Communication     50
The Physical Environment     50
The Medium     54
Content: Learning and Communication     64
The Individual     90
Cultural and Social Environment     96
Economic and Work Environment     105
Synthesis and Evaluation     110
Obstacles to Learning and Communication     111
Designing Solutions     127
Conclusion     141
Notes     147
References     155
Index     163
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)