Lessons in Leadership for Person-Centered Elder Care

by Nancy Fox, William H. Thomas (Foreword by)

Overview

Lead your organization to success in person-centered care, using these expert leadership and management lessons!
In this book, transformational leader Nancy Fox guides you along a management path leading to more person-centered services, helping you to meet today’s imperative to improve the efficacy and quality of service delivery. Seamlessly interweaving the latest insights about human, social, and organizational behavior with her own decades of experience in elder care services, Fox provides a powerful collection of succinct leadership lessons for all nursing home and assisted living administrators, directors of nursing, and hospital and home health managers.
Fox’s encouraging and inspirational style taps into the power of story and the wisdom of experts from diverse fields—from business, science, philosophy, art, and history—to teach the leadership skills that will produce and maintain high-performing, caring communities with engaged and committed staff.
INCLUDES: Assessment and change-guiding tools, plus the Person-Centered Leader Quick-Reference Matrix—a practical tool for identifying critical thinking and behavioral shifts needed for roughly 40 areas of responsibility.
“As a past leader myself in the Culture Change movement for over 35 years, I wish I had a book of this magnitude to guide me and the leaders within my management company. A must-read for those leaders serious about making a difference!”
—Jeff Jerebker, CEO, Piñon Management
“Whether you are working with a struggling organization or one that is growing and innovating, this book . . . shows what is necessary for a truly value-based, relational approach to leadership.”
—Al Power, M.D., author and Chair in Aging and Dementia Innovation for Schlegel–University of Waterloo Research Institute for Aging (Canada)

Product Details

ISBN-13:	9781938870729
Publisher:	Health Professions Press
Publication date:	08/18/2017
Sold by:	Barnes & Noble
Format:	eBook
Pages:	280
Sales rank:	335,374
File size:	3 MB
Age Range:	17 - 18 Years

About the Author

Nancy Fox is a nationally-recognized culture change consultant who currently serves as Chief Innovation Officer for Vivage Senior Living in Colorado. She has served at both the facility and regional levels throughout her career, joining many courageous and passionate people on a journey to create a better world for elders and those who care for them.

Table of Contents

About the Author ix

Acknowledgments xi

Foreword William H. Thomas, M.D xiii

Preface, Person-Centered Leadership: Elevating the Art xv

Chapter 1 How It Is: Three Stories & One Myth 1

Lesson 1 Sanibel Island 2

Lesson 2 Parkview Care Center 9

Lesson 3 Her Name Was Grace 19

Lesson 4 The Myth of Independence 23

Chapter 2 How It Ought to Be: Three Stones & One Myth 27

Lesson 5 The Mystery of Roseto 28

Lesson 6 Lessons from Roscoe Elementary School 32

Lesson 7 Saint Lucia 38

Lesson 8 The Turnover Myth 44

Chapter 3 Understanding Human Behavior: Three Truths & One Lie 53

Lesson 9 Truth #1: The Automatic Mind 54

Lesson 10 Truth #2: Context versus Character 63

Lesson 11 Truth #3: Knowledge Does Not Change Behavior 69

Lesson 12 The Lie: As a Leader, I Need to Treat Everyone the Same 74

Chapter 4 Understanding the Human Brain: A Leadership Tool 83

Lesson 13 The Judging Brain & Negative Bias 84

Lesson 14 Emotional Contagion 89

Lesson 15 Self-Discipline: The Elephant & the Rider 93

Lesson 16 Abundance versus Scarcity 97

Lesson 17 Hope versus Fear 101

Chapter 5 Understanding the Problem: Creating Sustainable Person-Centered Care 105

Lesson 18 Emergent Systems 106

Lesson 19 The Return from La-La Land 110

Lesson 20 The Power of the Dialectic 115

Chapter 6 Solving the Problem: Shifting Our Beliefs 135

Lesson 21 From Sheepherder to Shepherd 136

Lesson 22 A New View of Motivation 144

Lesson 23 Empowerment as a Function of Leadership 153

Lesson 24 Redefining Our Measures of Success 162

Lesson 25 Thinking and Behavior Matrix for Person-Centered Leaders 168

Chapter 7 Solving the Problem: Changing the Context 187

Lesson 26 Organizational Redesign 188

Lesson 27 Beyond a Just Culture 197

Lesson 28 Organizational Climate 206

Lesson 29 Surplus Safety 211

Chapter 8 Solving the Problem: Replacing Routines 217

Lesson 30 Keystone Habits 218

Lesson 31 From Animosity to Reciprocity 232

Epilogue 242

References 243

Index 249

Editorial Reviews

Reviewer: Katy Nguyen, MSN, RN (University of Missouri)
Description: The eight chapters in this book present 31 lessons with compelling stories that illustrate practical lessons in different leadership styles and approaches in the area of long-term care. The stories illuminate the myths and truths of common practice in long-term care, offering a transformation of the leadership path to one of a person-centered care model.
Purpose: The purpose is to create a different way of thinking that might leading to a more person-centered approach in long-term-care facilities such as nursing homes and assisted living. The author hopes to improve the quality of elder care services with these 31 leadership lessons.
Audience: This book is appropriately written for individuals who work in healthcare and embrace cultural changes in practice, especially managers and leaders in long-term care facilities such as administrators, directors of nursing, unit managers, and other managerial positions.
Features: With the cultural changes in the long-term-care industry that transform the old institutional philosophies and models of long-term care into one that focuses on person-centered care and embraces person-centered living, this book provides good advice on using the practical stories and addresses the thinking and behavioral shifts that are essential in many areas of responsibility. The best part of this book is lesson 25 in chapter 6 that organizes the person-centered leader quick reference matrix into a concise table that addresses the internal and external relationships from thinking shift to behavior shift.
Assessment: These compelling stories serve as an inspirational message to leaders who want to embrace the concepts of culture change and a person-centered care model.

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