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The library blogosphere has been abuzz with Library 2.0 since late 2005, when Casey coined the term in his LibraryCrunch blog. Now Casey and coauthor Savastinuk (both from Gwinnett County Public Library, Lawrenceville, GA) give us the first book-length treatment of the topic. As defined here, Library 2.0 is "a model for constant and purposeful change...that empowers users through participatory, user-driven services." The authors emphasize regular evaluation and retooling of existing services and provide a model for identifying and implementing new services with input from library users, nonusers, and all levels of staff. Topics covered include instituting and managing change, incorporating technology into the Library 2.0 model, and getting buy-in from administrators, staff, and users. The focus is on public libraries, but the concepts could be applied to any type of institution. Casey and Savastinuk can be repetitive in places, and their text suffers from a lack of specific examples to illustrate how libraries are implementing Library 2.0 concepts. But they nicely summarize the nature of Library 2.0 and provide a good starting point for those of us who wish to make our libraries more user-centered and responsive. Recommended for professional collections.
—Janet A. Crum