Library Performance and Service Competition: Developing Strategic Responses

Library Performance and Service Competition: Developing Strategic Responses

by Larry Nash White
     
 

ISBN-10: 1843343150

ISBN-13: 9781843343158

Pub. Date: 02/28/2008

Publisher: Elsevier Science

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses

Overview

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

  • Written by a highly knowledgeable practitioner from the library field
  • Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds
  • Written to applicable to all types of libraries

Product Details

ISBN-13:
9781843343158
Publisher:
Elsevier Science
Publication date:
02/28/2008
Series:
Chandos Information Professional Series
Pages:
152
Product dimensions:
0.38(w) x 6.14(h) x 9.21(d)

Table of Contents

How long have we been counting things? An overview of library service performance assessment
Aligning the performance assessment process
A concise overview of current library service competition
Know things first: identifying strategic information needs
"Knowns" are really verbs: Using innovation to transform the ‘knowns’ into potential strategic responses
Improving potential strategic responses through access, accountability and alignment
Wash. Rinse. Repeat. Strategic responses are an ongoing process
Appendix: Template forms for developing strategic responses
 

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