Library Performance and Service Competition: Developing Strategic Responses

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Overview

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

  • Written by a highly knowledgeable practitioner from the library field
  • Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds
  • Written to applicable to all types of libraries
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Product Details

Meet the Author

Dr Larry Nash White is an Assistant Professor at East Carolina University Department of Library Science and Instructional Technology. Prior to that, Dr White worked as an administrator in retail management and public and academic libraries. He is an internationally invited speaker and presenter on library performance, leadership, assessment, and competition for service and consults with libraries and non-profit organizations. He has published in the area of performance assessment, competitive response, and financial management of libraries.

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Table of Contents

How long have we been counting things? An overview of library service performance assessment
Aligning the performance assessment process
A concise overview of current library service competition
Know things first: identifying strategic information needs
"Knowns" are really verbs: Using innovation to transform the ‘knowns’ into potential strategic responses
Improving potential strategic responses through access, accountability and alignment
Wash. Rinse. Repeat. Strategic responses are an ongoing process
Appendix: Template forms for developing strategic responses
 

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