Library Programs and Services: The Fundamentals

by Stacey Greenwell, G. Edward Evans

Overview

The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them effectively.

Building on the strong foundation of the previous editions, award-winning author G. Edward Evans returns with a new co-author, Stacey Greenwell, for this update that combines their signature style of textbook readability, informality, and sometimes humor, as well as their knack for balancing foundational topics and new trends.

A new feature in this edition is the incorporation of the concept of "library social work" through "Social Work Connections" sidebars in each chapter. Anecdotes throughout the text and "Career Connections" sidebars offer practical advice and specific current examples. Greenwell and Evans have combined several chapters from the previous edition and expanded discussions of new trends while retaining and updating the fundamentals. The ninth edition is a welcome update for library and information science courses and a valuable handbook for public services librarians.

Product Details

ISBN-13:	9781440879982
Publisher:	Bloomsbury Academic
Publication date:	06/15/2023
Series:	Library and Information Science Text Series
Edition description:	9th Revised ed.
Pages:	360
Product dimensions:	7.30(w) x 10.30(h) x 1.00(d)

About the Author

Stacey Greenwell is Coordinator of Educational services and an Instructional Designer at the University of Kentucky Libraries, USA.

G. Edward Evans is a semi-retired, award-winning author and Fulbright Scholar. He retired from full-time work as associate academic vice president for libraries and information resources at Loyola Marymount University, USA.

Table of Contents

List of Tables
Preface to the Ninth Edition
1. Introduction to Library Public Services
Library Functions
Library Types and Library Users
Quality Service
Customer Service Training
Libraries and Social Work
Closing Thoughts
References
2. Reference Services
Types of Reference Questions
The Reference Interview
Reference Service Categories
In-House Reference Training
Closing Thoughts
References
3. Instructional Services
The Nature of Instructional Services
Information Literacy Defined
The Need for Information Literacy Instruction
Types of Information Literacy Instruction
Instructional Methods
Classroom Pedagogy
Instruction: Moving Theory into Practice
Online Instructional Support
Scheduling
Assessing Learning
Closing Thoughts
References
4. Access Services
Loan Systems
Borrowers
Loaning Materials
Privacy of Loan Data
Stack Maintenance
E-Reserve Services
Acquiring Materials Beyond the Library
Interlibrary Loan
Document Delivery
Cooperative Resource Sharing
Legal Concerns
Closing Thoughts
References
5. Physical Collections
How Publishing Works
Serials
Types of Serials
Paper-Based Collection Issues for Public Service Staff
Government Information
Archives-Special Collections
Media Collections
Media Ratings and Libraries
Closing Thoughts
References
6. Online Collections
Differences between Digital and Other Resources
Online Resource Types
Digital Permanence
Closing Thoughts
References
7. Programs and Services
Programming
Services
Closing Thoughts
References
8. Technology Issues
Libraries and Technology
Public Access to Computers
Online Government Information and Services
Social Media
Developing a Social Media Policy and Plan
Social Media in Libraries
Measurability: The Impact of Social Media in the Library
Closing Thoughts
References
9. Legal Issues
Creating Libraries
Users and the Law
Library Services and the Law
Contracts and Licenses
Copyright
Closing Thoughts
References
10. Fiscal Issues
Budget Basics
Budget Formats
Fund Accounting
Garnering Budget Support
Other Sources of Funding
Closing Thoughts
References
11. Ethical Issues
Ethical Concepts
Workplace Ethics and Values
Professional Ethics
Intellectual Freedom
Self-Interest
Other Potential Ethical Challenges
Closing Thoughts
References
12. Staffing
Categories of Information Service Personnel
The Staffing Process
Staff Development, Training, and Retention
Performance Appraisal
Part-Time Staff
Closing Thoughts
References
13. Safety Aspects
Risk Assessment and Management
Disaster Preparedness Planning
Technological Security
Bugs and Other Nasty Things
Collection Safety
People Safety
Challenging Users
Closing Thoughts
References
14. Library as Place
Library as Place
Managing the Facility
Deferred Maintenance
Sustainability
Planning for Renovation or New Space
Moving to a New Location
Joint-Use Facilities
Closing Thoughts
References
15. Assessment
Key Concepts
Reasons for Doing Assessments
Tools That Aid in Assessment Efforts
Outcomes
Closing Thoughts
References
Index

What People are Saying About This

Russell Michalak

"Library Programs and Services: The Fundamentals" is a must-read for librarians. The authors provide a comprehensive and insightful overview of the various programs and services offered by libraries, and the book is filled with practical tips and best practices for implementing them effectively. The book offers a deep understanding of the current challenges and opportunities that librarians are facing and how to navigate them. The writing is clear and concise, making it easy to understand even for those new to the field, and the authors provide a solid foundation for librarians to understand the library landscape and build successful and impactful library programs. The book is also a valuable resource for library students and professionals looking to improve their understanding of libraries and their services."

Editorial Reviews

Library Programs and Services: The Fundamentals is a must-read for librarians. The authors provide a comprehensive and insightful overview of the various programs and services offered by libraries, and the book is filled with practical tips and best practices for implementing them effectively. The book offers a deep understanding of the current challenges and opportunities that librarians are facing and how to navigate them. The writing is clear and concise, making it easy to understand even for those new to the field, and the authors provide a solid foundation for librarians to understand the library landscape and build successful and impactful library programs. The book is also a valuable resource for library students and professionals looking to improve their understanding of libraries and their services.” —Russell Michalak, Director of Library and Archives at Goldey-Beacom College, USA

“Brimming with practical advice, concise overviews of key concepts, and engaging anecdotes, this new edition of Library Programs and Services: The Fundamentals is essential reading for LIS students, public services staff, and library administrators alike. In addition to chapters on the core functional areas of access, reference, instruction, collections, and programming, there are several focused on essential topics including staffing, security, technology, finance, and legal issues. The former deftly summarize common practices and emerging trends while also advocating for compassionate and inclusive policy. The latter identify crucial issues that administrators, and in some cases, employees, must be prepared to address. With its breadth of coverage and warm style, this volume is invaluable to all who strive to provide high-quality services to library users.” —Jason Coleman, Academic Services Librarian, K-State Libraries, USA

From the Publisher