A view of the mutual dependence between libraries and vendors

As technology advances, libraries are forced to reach beyond their own resources to find effective ways to maintain accuracy and superior service levels. Vendors provide databases and integrated library systems that perform those functions for profit. Library/Vendor Relationships examines the increasing cooperation in which libraries find they must participate in, and vice versa, ...
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Library/Vendor Relationships

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A view of the mutual dependence between libraries and vendors

As technology advances, libraries are forced to reach beyond their own resources to find effective ways to maintain accuracy and superior service levels. Vendors provide databases and integrated library systems that perform those functions for profit. Library/Vendor Relationships examines the increasing cooperation in which libraries find they must participate in, and vice versa, with the vendors that provide system infrastructure and software. Expert contributors provide insights from all sides of this unique collaboration, offering cogent perspectives on the give and take process that every librarian, publisher, and database provider/producer can use.

The symbiosis between libraries and vendors of databases relies heavily upon open communication to achieve each one’s beneficial results. Library/Vendor Relationships explores this partnership between profit and nonprofit entities in detail, focusing on issues of crucial importance for both sides. A variety of diverse types of libraries and vendors give voice to the multitude of issues facing them. Several charts, graphs, and other helpful visuals are included.

Topics in Library/Vendor Relationships include:
  • options for preventing systematic downloading of material
  • benefits and challenges of delivering products on multiple platforms—using the American Psychological Association’s experiences as a case study
  • book vendors’ efforts to help libraries become more efficient
  • comprehensive online support services to help increase interaction between libraries and academic publishers
  • Anatolian University Libraries Consortium’s effective relationship with vendors
  • publisher and vendor use of library advisory boards to provide needed feedback
  • a review of the database marketplace
  • fostering a good relationship between library and vendor
  • the future of government libraries in an increasingly technological age
  • collaboration in standards development
  • integrated ecommerce
  • the relationship between OCLC and member institutions
  • libraries’ position between commerce and science
  • vendor/community college library relationships
  • e-mail discussion lists
  • and more!

Library/Vendor Relationships is stimulating, insightful reading for academic librarians, government librarians, public librarians, deans, directors, reference librarians, publishers, and database providers.
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Editorial Reviews

From The Critics
Reviewer: Karen M. Albert, BS, MLS(Fox Chase Cancer Center)
Description: Edited by an experienced vendor representative and librarian, this book covers many aspects of the complex relationship between libraries and vendors. The book provides insights on the interactions between these two communities from a variety of perspectives, including different library types and publishers, as well as a book vendor, library association, and standards organization.
Purpose: This book aims to explain how libraries and vendors can cooperate to accomplish their respective goals. Libraries depend on vendors to provide mission-critical services to their users. Vendors depend on libraries for their profits and success. Both sides can benefit from understanding the needs and motivations of the other to foster positive collaborations. As editor David Carlson notes in his introductory chapter, technology has intensified the library/vendor relationship, creating a greater need for information on this topic.
Audience: This book is aimed primarily at librarians and vendors. Many types of libraries — academic, public, government — are represented, with most of the content generally applicable. Both editors have reasonable credentials and represent their respective constituencies well.
Features: Chapter authors are representative of the library and vendor communities. Librarians, vendors, and institutional IT staff should find value in the chapter on the knotty problem of excessive downloading from e-resources. The chapter on library advisory boards is also enlightening, and the book includes interesting chapters on software codevelopment and community college library/vendor relationships. A few important topics are overlooked: a librarian's point of view on open access (only the vendor's viewpoint is covered by R. Olivieri of Blackwell Publishing); negotiating site licenses; and the changing role of the subscription agent.
Assessment: "Overall, this book includes interesting and useful information on the complicated but important topic of library/vendor relationships. Anderson's Buying and Contracting for Resources and Services: A How-To-Do-It Manual for Librarians (Neal-Schuman, 2004) may give more detailed practical guidance for librarians. This book adds to this body of literature, providing a variety of voices and perspectives, along with relationship examples that demonstrate interesting library/vendor collaborations while suggesting ways for these two communities to mutually benefit from their interactions. "
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Product Details

  • ISBN-13: 9781317954507
  • Publisher: Taylor & Francis
  • Publication date: 5/1/2014
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 256
  • File size: 2 MB

Table of Contents

  • Introduction: The Importance of Open Communication Between Libraries and Vendors (Sam Brooks)
  • Introduction: Forging Lasting Symbiotic Relationships Between Libraries and Vendors (David H. Carlson)
  • Managing the Unmanageable: Systematic Downloading of Electronic Resources by Library Users (Gayle Baker and Carol Tenopir)
  • Library/Vendor Relations: The APA Experience (Linda Beebe)
  • Managing Customer Relationships: A Book Vendor Point-of-View (George Coe)
  • Library/Vendor Relations: An Academic Publisher’s Perspective (Keith Courtney)
  • ANKOS and Its Dealings with Vendors (Phyllis L. Erdogan and Bulent Karasozen)
  • Library Advisory Boards: A Survey of Current Practice Among Selected Publishers and Vendors (James R. Fries and John R. James)
  • Library/Vendor Relations from a Public Library Perspective (Ronald A. Gagnon)
  • Government Libraries: Administering Change in an Uncertain Future (Bradley E. Gernand)
  • Library-Vendor Relations in the World of Information Standards: A View of a Partnership That Improves Research, Information Access, and Revenue Opportunities (Pat Harris)
  • Integrated Ecommerce in the Library: A Software Development Partnership Between Innovative Interfaces and The Westerville Public Library, Ohio (Jerry Kline and Don Barlow)
  • The OCLC Members Council: A Communication and Governance Forum for the Global Library Collaborative (George M. Needham and Richard Van Orden)
  • Business, Science and the Common Good (René Olivieri)
  • Community College Library/Vendor Relations: You Can’t Always Get What You Want . . . or Can You? (Sarah Raley and Jean Smith)
  • Electronic Discussion Lists (Bernie Sloan)
  • Index
  • Reference Notes Included
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