Lippincott Williams and Wilkins' Administrative Medical Assisting / Edition 1

Lippincott Williams and Wilkins' Administrative Medical Assisting / Edition 1

by Elizabeth A. Molle, Laura Southard Durham, Connie West-Stack
     
 

ISBN-10: 0781737753

ISBN-13: 9780781737753

Pub. Date: 12/17/2003

Publisher: Lippincott Williams & Wilkins

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding,

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Overview

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding, bookkeeping, office management, and insurance issues. Helpful pedagogy, including Key Terms, a Glossary, and Critical Thinking Challenges familiarize students with the material and help with problem-solving.

The ancillary package includes an Instructor’s Resource Kit with an Instructor’s Manual and Resource CD-ROM, as well as a student study guide. Visit connection.LWW.com/go/molleadmin for more information.

Product Details

ISBN-13:
9780781737753
Publisher:
Lippincott Williams & Wilkins
Publication date:
12/17/2003
Pages:
368
Product dimensions:
8.40(w) x 10.90(h) x 0.55(d)

Table of Contents

Preface
Reviewers
Publisher's Acknowledgment
Authors' Acknowledgments
User's Guide
Sect. IIntroduction to Medical Assisting1
Unit 1Understanding the Profession3
Ch. 1Medicine and Medical Assisting4
Ch. 2Law and Ethics20
Unit 2Communicating With Patients47
Ch. 3Fundamental Communication Skills48
Ch. 4Patient Education64
Sect. IIThe Administrative Assistant85
Unit 3Performing Administrative Duties87
Ch. 5The First Contact: Telephone and Reception88
Ch. 6Managing Appointments106
Ch. 7Written Communications122
Ch. 8Medical Records and Record Management140
Ch. 9Transcription158
Ch. 10Computer Applications in the Medical Office178
Ch. 11Quality Improvement and Risk Management196
Ch. 12Management of the Medical Office Team210
Unit 4Managing the Finances in the Practice225
Ch. 13Credit and Collections226
Ch. 14Bookkeeping and Banking234
Ch. 15Accounts Payable and Payroll250
Ch. 16Health Insurance262
Ch. 17Diagnostic Coding278
Ch. 18Outpatient Procedural Coding294
Sect. IIICareer Strategies307
Unit 5Competing in the Job Market309
Ch. 19Making the Transition: Student to Employee310
Appendices329
App. AMedical Assisting Role Delineation Chart330
App. BKey English-to-Spanish Health Care Phrases332
App. CTwo-Letter Postal ZIP Code Abbreviations337
App. D: Abbreviations Commonly Used in Documentation338
App. E: Commonly Misused Words341
Glossary of Key Terms343
ESL Glossary351
Index359

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