Lippincott Williams and Wilkins' Administrative Medical Assisting / Edition 1

Lippincott Williams and Wilkins' Administrative Medical Assisting / Edition 1

by Elizabeth A. Molle, Laura Southard Durham, Connie West-Stack
     
 

ISBN-10: 0781737753

ISBN-13: 9780781737753

Pub. Date: 12/17/2003

Publisher: Lippincott Williams & Wilkins

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding,

Overview

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding, bookkeeping, office management, and insurance issues. Helpful pedagogy, including Key Terms, a Glossary, and Critical Thinking Challenges familiarize students with the material and help with problem-solving.

The ancillary package includes an Instructor’s Resource Kit with an Instructor’s Manual and Resource CD-ROM, as well as a student study guide. Visit connection.LWW.com/go/molleadmin for more information.

Product Details

ISBN-13:
9780781737753
Publisher:
Lippincott Williams & Wilkins
Publication date:
12/17/2003
Pages:
368
Product dimensions:
8.40(w) x 10.90(h) x 0.55(d)

Table of Contents

Prefacevii
Reviewersix
Publisher's Acknowledgmentx
Authors' Acknowledgmentsxi
User's Guidexii
Expanded Contentsxvii
Section IIntroduction to Medical Assisting1
Unit 1Understanding the Profession3
Chapter 1Medicine and Medical Assisting4
Chapter 2Law and Ethics20
Unit 2Communicating With Patients47
Chapter 3Fundamental Communication Skills48
Chapter 4Patient Education64
Section IIThe Administrative Assistant85
Unit 3Performing Administrative Duties87
Chapter 5The First Contact: Telephone and Reception88
Chapter 6Managing Appointments106
Chapter 7Written Communications122
Chapter 8Medical Records and Record Management140
Chapter 9Transcription158
Chapter 10Computer Applications in the Medical Office178
Chapter 11Quality Improvement and Risk Management196
Chapter 12Management of the Medical Office Team210
Unit 4Managing the Finances in the Practice225
Chapter 13Credit and Collections226
Chapter 14Bookkeeping and Banking234
Chapter 15Accounts Payable and Payroll250
Chapter 16Health Insurance262
Chapter 17Diagnostic Coding278
Chapter 18Outpatient Procedural Coding294
Section IIICareer Strategies307
Unit 5Competing in the Job Market309
Chapter 19Making the Transition: Student to Employee310
Appendices329
Appendix AMedical Assisting Role Delineation Chart330
Appendix BKey English-to-Spanish Health Care Phrases332
Appendix CTwo-Letter Postal ZIP Code Abbreviations337
Appendix DAbbreviations Commonly Used in Documentation338
Appendix ECommonly Misused Words341
Glossary of Key Terms343
ESL Glossary351
Index359

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >