Lippincott Williams and Wilkins' Administrative Medical Assisting / Edition 1

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This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding, bookkeeping, office management, and insurance issues. Helpful pedagogy, including Key Terms, a Glossary, and Critical Thinking Challenges familiarize students with the material and help with problem-solving.

The ancillary package includes an Instructor’s Resource Kit with an Instructor’s Manual and Resource CD-ROM, as well as a student study guide. Visit for more information.

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Product Details

  • ISBN-13: 9780781737753
  • Publisher: Lippincott Williams & Wilkins
  • Publication date: 12/17/2003
  • Edition number: 1
  • Pages: 368
  • Product dimensions: 8.40 (w) x 10.90 (h) x 0.55 (d)

Table of Contents

Publisher's Acknowledgment
Authors' Acknowledgments
User's Guide
Sect. I Introduction to Medical Assisting 1
Unit 1 Understanding the Profession 3
Ch. 1 Medicine and Medical Assisting 4
Ch. 2 Law and Ethics 20
Unit 2 Communicating With Patients 47
Ch. 3 Fundamental Communication Skills 48
Ch. 4 Patient Education 64
Sect. II The Administrative Assistant 85
Unit 3 Performing Administrative Duties 87
Ch. 5 The First Contact: Telephone and Reception 88
Ch. 6 Managing Appointments 106
Ch. 7 Written Communications 122
Ch. 8 Medical Records and Record Management 140
Ch. 9 Transcription 158
Ch. 10 Computer Applications in the Medical Office 178
Ch. 11 Quality Improvement and Risk Management 196
Ch. 12 Management of the Medical Office Team 210
Unit 4 Managing the Finances in the Practice 225
Ch. 13 Credit and Collections 226
Ch. 14 Bookkeeping and Banking 234
Ch. 15 Accounts Payable and Payroll 250
Ch. 16 Health Insurance 262
Ch. 17 Diagnostic Coding 278
Ch. 18 Outpatient Procedural Coding 294
Sect. III Career Strategies 307
Unit 5 Competing in the Job Market 309
Ch. 19 Making the Transition: Student to Employee 310
Appendices 329
App. A Medical Assisting Role Delineation Chart 330
App. B Key English-to-Spanish Health Care Phrases 332
App. C Two-Letter Postal ZIP Code Abbreviations 337
App. D: Abbreviations Commonly Used in Documentation 338
App. E: Commonly Misused Words 341
Glossary of Key Terms 343
ESL Glossary 351
Index 359
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