Lippincott Williams & Wilkins' Administrative Medical Assisting Plus Smarthinking Online Tutoring Service / Edition 1

Lippincott Williams & Wilkins' Administrative Medical Assisting Plus Smarthinking Online Tutoring Service / Edition 1

by Elizabeth A. Molle, Laura Southard Durham, Connie West-Stack
     
 

ISBN-10: 0781755484

ISBN-13: 9780781755481

Pub. Date: 04/01/2004

Publisher: Lippincott Williams & Wilkins

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding,

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Overview

This text is designed to meet the needs of students in medical assisting who are studying the administrative portion of the curriculum, as well as students in transcription, coding, and related programs. This competency-based textbook provides a wealth of guidance for administrative skills. The text covers the "front office" topics: scheduling, billing, coding, bookkeeping, office management, and insurance issues. Helpful pedagogy, including Key Terms, a Glossary, and Critical Thinking Challenges familiarize students with the material and help with problem-solving.

Lippincott Williams and Wilkins' Administrative Medical Assisting now includes bonus online faculty support and tutoring services powered by Smarthinking™. Instructors and students can log on during designated times and "chat" directly with an experienced medical assisting educator. Instructors can get advice on topics such as lesson plans, how to present difficult topics, test questions, learning activities and more. Students can get personal tutoring and instruction to help them grasp difficult concepts.

The ancillary package also includes an Instructor's Resource Kit with an Instructor's Manual and Resource CD-ROM, as well as a student study guide. Visit connection.LWW.com/go/molleadmin for more information.

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Product Details

ISBN-13:
9780781755481
Publisher:
Lippincott Williams & Wilkins
Publication date:
04/01/2004
Edition description:
Older Edition
Pages:
368
Product dimensions:
8.50(w) x 11.00(h) x (d)

Table of Contents

SECTION I: INTRO TO MEDICAL ASSISTING

Unit 1: Understanding the Profession
Chapter 1: Medicine and Medical Assisting
Chapter 2: Law and Ethics

Unit 2: Communicating with Patients
Chapter 3: Fundamental Communication Skills
Chapter 4: Teaching Patients

SECTION II: THE ADMINISTRATIVE ASSISTANT

Unit 3: Performing Administrative Duties
Chapter 5: First Contact: Telephone and Reception
Chapter 6: Appointments
Chapter 7: Written Communications
Chapter 8: Medical Records and Record Management
Chapter 9: Transcription
Chapter 10: Computers in the Medical office
Chapter 11: Quality Improvement and Risk Management
Chapter 12: Management of the Medical Office Team

Unit 4: Managing the Finances in the Practice
Chapter 13: Credit and Collections
Chapter 14: Bookkeeping and Banking
Chapter 15: Accounts Payable and Payroll
Chapter 16: Health Insurance
Chapter 17: Outpatient Diagnostic Coding
Chapter 18: Outpatient Procedural Coding

SECTION III: CAREER STRATEGIES

Unit 5: Competing in the Job Market
Chapter 19: Externship and Employment

Back of book CD-ROM: Interactive Case Studies

  1. Managing an office emergency
  2. Patient education and handling communication barriers
  3. HIPAA, ethics and patient confidentiality
  4. Handling the medical records

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