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Listening with Empathy: Creating Genuine Connections with Customers and Colleagues
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1571745149 from Agape Christian Bookstore in Newport News VA. hardcover, Hampton Roads Pub., 2007, text clean & tight, covers like new 020112
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Overview
With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006) John Selby presents his 4-step Empathy on Demand mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and