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The Little Big Things: 163 Ways to Pursue Excellence
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The Little Big Things: 163 Ways to Pursue Excellence

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by Thomas J. Peters
 

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"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.” —Movers and Shakers: The 100 Most Influential Figures in Modern Business

“We live in a Tom Peters world.” —Fortune Magazine

Overview

"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.” —Movers and Shakers: The 100 Most Influential Figures in Modern Business

“We live in a Tom Peters world.” —Fortune Magazine

Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to business and management—no-nonsense, witty, down-to-earth, insightful—is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get “back to the basics” of running a successful enterprise.

Editorial Reviews

Stephen R. Covey
“If you truly believe ‘excellence’ is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom’s 163 tips are validated through experience again and again.”
Warren Bennis
“The single best management book I’ve ever read.”
Library Journal
In his latest book, business guru Peters (In Search of Excellence) combines observations he has gleaned from his travels, current news items, conversations, and followers of his blog in a compact guide that aims to help readers realize effective projects, customer contentment, employee engagement, and business profitability. No doubt, Peters is on target as he advises readers to appreciate the angry customer, work on their last impressions, make sure that the restroom is clean, and 160 other ways to guarantee success. Each suggestion contains a rationale, example, and method of implementation, all in two pages apiece. VERDICT Those who want to improve their business, whether a boss or an employee, will find great ideas in this compelling and very browsable book.—Deborah Bigelow, Leonia P.L., NJ

Product Details

ISBN-13:
9780061894084
Publisher:
HarperCollins Publishers
Publication date:
03/09/2010
Pages:
538
Sales rank:
1,137,347
Product dimensions:
5.70(w) x 8.40(h) x 1.90(d)
Lexile:
1050L (what's this?)

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What People are Saying About This

Warren Bennis
“The single best management book I’ve ever read.”
Stephen R. Covey
“If you truly believe ‘excellence’ is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom’s 163 tips are validated through experience again and again.”

Meet the Author

Thomas J. Peters, "uber-guru of business" (Fortune and The Economist), is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. Peters, "the father of the post-modern corporation" (Los Angeles Times), is the chairman of Tom Peters Company and lives in Vermont.

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The Little Big Things: You (Enhanced Edition) 4.1 out of 5 based on 0 ratings. 7 reviews.
ScottGreenhalghDDS More than 1 year ago
Crisp, cutting, and always on target. Tom has an always fresh and passionate approach to his writing. In the end excellence is "caring so much we can taste it!" I am always re-charged and ready to re-invent my cosmetic dentistry practice after one of his reads. He dissects the forming of the US Constitution and shows how he who cares the most wins. In this era of economic uncertainty and crisis in major corporations, the message is clear- LISTEN, and care! Remember-"Hard is soft, Soft is hard" as the mantra for excellence. Tom is a master of seeing the world through our customer's eyes. Whatever your business, Tom reminds us to focus on the "matchless signs of humanity". I always enjoy Tom's gusto for excellence, his passion for caring and the absolute single reason why ANY business exists is to make their customer out-of their-mind happy! (oh, and give it to your kids-they have far too few images of why excellence matters so much).
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