Logistics and Supply Chain Management

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Strong customer relationships are the keys to long-term profitability. Organizations around the globe continually search for ways to build these integral relationships and their competitive performance. Logistics is one area where organizations can generate noticeable improvements in customer satisfaction levels - but a strong logistics strategy must first be in place. Logistics and Supply Chain Management illustrates how to develop and manage this type of customer-driven logistics strategy and shows how it can ...
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Overview

Strong customer relationships are the keys to long-term profitability. Organizations around the globe continually search for ways to build these integral relationships and their competitive performance. Logistics is one area where organizations can generate noticeable improvements in customer satisfaction levels - but a strong logistics strategy must first be in place. Logistics and Supply Chain Management illustrates how to develop and manage this type of customer-driven logistics strategy and shows how it can contribute to your organization's long-term financial health and stability. This comprehensive resource covers logistics auditing and assessment, supplier training and development, and strategic lead-time management. You'll also find practical examples from a wide range of industries and countries that bring leading-edge logistics management techniques to light. An invaluable resource for logistics and distribution managers, as well as anyone who wants to build competitiveness, Logistics and Supply Chain Management explores ways to move goods and services through the "global pipeline" while still maintaining high levels of customer satisfaction and efficiency, use just-in-time principles to increase responsiveness to customer demands, and benchmark the supply chain to detect which logistics component needs immediate improvement. The ultimate goal of logistics systems is to serve customers. If your system isn't structured to do this, or if it isn't responding to customer needs as well as you'd like it to, read this book. You'll discover how to use customer-driven logistics management to achieve your organization's service and financial goals.
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Product Details

  • ISBN-13: 9780786301560
  • Publisher: McGraw-Hill School Education Group
  • Publication date: 2/15/1994
  • Series: Financial Times Series
  • Pages: 216

Meet the Author

Martin Christopher is Chairman of the Centre for Logistics and Supply Chain Management. As an author, he has written numerous books and articles and is on the editorial advisory board of a number of professional journals. He has held appointments as Visiting Professor at the Universities of British Columbia, Canada, New South Wales, Australia and South Florida, USA. Professor Christopher is a Fellow of the Chartered Institute of Marketing, the Chartered Institute of Logistics & Transport and the Chartered Institute of Purchasing & Supply. Having won awards including the Sir Robert Lawrence medal of the Institute of Logistics & Transport and the Distinguished Service Award of the USA Council for Supply Chain Management Professionals, in 2007 he was also designated as Foundation Professor by the Chartered Institute of Purchasing and Supply.

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Table of Contents

Ch. 1 Logistics and Competitive Strategy 1
Ch. 2 The Customer Service Dimension 23
Ch. 3 Measuring Logistics Costs and Performance 47
Ch. 4 Benchmarking the Supply Chain 71
Ch. 5 Managing the Global Pipeline 95
Ch. 6 Strategic Lead-Time Management 110
Ch. 7 Just-in-Time and Quick Response Logistics 131
Ch. 8 Managing the Supply Chain 152
Ch. 9 Leading Edge Logistics 174
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