Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service / Edition 2

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Overview

Logistics management is increasingly being seen as a source of competitive strength. Its effective use provides potential for cost reduction and the opportunity for increasing market share. This second edition discusses the role of logistics in achieving corporate and financial goals. Updated and expanded with more checklists, more short cases and executive summaries, this is an invaluable guide for all logistics and distribution managers.
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Product Details

  • ISBN-13: 9780273630494
  • Publisher: Financial Times/Prentice Hall Books
  • Publication date: 8/15/1998
  • Series: Financial Times Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 294
  • Product dimensions: 6.14 (w) x 9.64 (h) x 1.00 (d)

Table of Contents

Preface ix
Logistics and competitive strategy 1
The customer service dimension 35
Measuring logistics costs and performance 69
Benchmarking the supply chain 101
Managing the global pipeline 125
Strategic lead-time management 147
Just-in-time and `quick response' logistics 177
Managing the supply chain 213
Leading-edge logistics 255
Index
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Preface

Preface

In today's highly competitive, global marketplace the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. Gradually, in emerging economies as well as mature markets, the power of the buyer has overtaken that of the customer.

The rules are different in a buyers' market. In particular customer service becomes a key differentiator as the sophistication and demands of customers continually increase.

At the same time, market maturity combined with new sources of global competition has led to over-capacity in many industries leading to an inevitable pressure on price. Price has always been a critical competitive variable in many markets and the signs are that it will become even more of an issue as the "commoditization" of markets continues.

It is against this backdrop that the discipline and philosophy of logistics and supply chain management has moved to the centre stage over the last two decades. The concept of integration within the business and between businesses is not new, but the acceptance of its validity by managers is. There has been a growing recognition that it is through logistics and supply chain management that the twin goals of cost reduction and service enhancement can be achieved. Better management of the "pipeline" means that customers are served more effectively and yet the costs of providing that service are reduced.

This is the focus of this second edition of Logistics and Supply Chain Management. The basic themes and underlying structure of the book have not changed from the first edition but as ideas progress and best practice gets even better, the need for revision andup-dating becomes inevitable.

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Introduction

Preface

In today's highly competitive, global marketplace the pressure on organizations to find new ways to create and deliver value to customers grows ever stronger. Gradually, in emerging economies as well as mature markets, the power of the buyer has overtaken that of the customer.

The rules are different in a buyers' market. In particular customer service becomes a key differentiator as the sophistication and demands of customers continually increase.

At the same time, market maturity combined with new sources of global competition has led to over-capacity in many industries leading to an inevitable pressure on price. Price has always been a critical competitive variable in many markets and the signs are that it will become even more of an issue as the "commoditization" of markets continues.

It is against this backdrop that the discipline and philosophy of logistics and supply chain management has moved to the centre stage over the last two decades. The concept of integration within the business and between businesses is not new, but the acceptance of its validity by managers is. There has been a growing recognition that it is through logistics and supply chain management that the twin goals of cost reduction and service enhancement can be achieved. Better management of the "pipeline" means that customers are served more effectively and yet the costs of providing that service are reduced.

This is the focus of this second edition of Logistics and Supply Chain Management. The basic themes and underlying structure of the book have not changed from the first edition but as ideas progress and best practice gets even better, the need for revision andup-dating becomes inevitable.

Read More Show Less

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Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted December 17, 2003

    This is a really good book!

    SCM is often overlooked in many organizations. This book clearly outlines its importance as well as the complexity it brings to the table.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted March 11, 2003

    Best Book on Frontiers of SCM

    This is a wonderful book and introduces the practioner to some of the frontiers of strategically driven service response logistics. In other words how to design, deploy and organize integrated SCM for corporate strategic reasons, not just for functional cost control. Probably one of three key books for understanding the frontiers and highly recommended. Key is the process, customer value and system integration perspectives threaded throughout but particularly in the last several chapters. The chaper on service response logistics is worth the price of the book. As a practioner dealing with advanced SCM I found this very worthwhile and found myself wishing I'd written it. If you are relatively new to the field you need a decent baseline grounding and Stock & Lambert's book on 'Strateigc Logistics' is a perfect complement. To move slightly higher up the food chain get the recent compilation of HBR articles called 'Managing the Value Chain'. Together the three make a perfect bookshelf set for any practioner, student or corporate executive who needs to understand what integrated logistics, SCM or the future of e-business might be doing to your career or your firm's competitive prospects !

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  • Anonymous

    Posted December 18, 2001

    Ties logistics to customer service.

    This book emphasizes the important link between logistics, marketing and customer service. It is easy to read and covers costs and cost relationships in depth. Also has many pertinent case studies to reinforce the concepts. Does not spend much time on the basics. Assumption is that one understands logistics and wants to improve their system.

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  • Anonymous

    Posted April 16, 2000

    A Great Book for Logistics Manager

    This book is well written and easy to read. The examples presented can be easely linked to my job and can help me to find improvements for the future. The perfect book for everybody who is performing logistics tasks.

    Was this review helpful? Yes  No   Report this review
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