Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

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More About This Book

Overview

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success–education, skills, integrity, motivation–but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals–in poker terms, "tells"–in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

  • Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt–even over the phone
  • Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
  • Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire–and see what posture, work practices, workspaces, and even electronic habits say about people
  • Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
  • Learn what the "comfort dividend" can do for you and your business
  • >Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

Product Details

  • ISBN-13: 9780061771392
  • Publisher: HarperCollins Publishers
  • Publication date: 2/16/2010
  • Pages: 242
  • Sales rank: 616,754
  • Product dimensions: 6.50 (w) x 9.26 (h) x 0.91 (d)

Meet the Author

Joe Navarro was a career FBI agent specializing in nonverbal communications and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today show, the CBS Early Show, CNN, Fox News, and other major media. He lives in Tampa, Florida.

Table of Contents

Introduction vii

Part 1 The Fundamentals of Nonverbal Intelligence

1 Influence at Your Fingertips 3

2 The Comfort/Discomfort Paradigm: The Foundation of Nonverbal Intelligence 19

3 How the Body Talks 35

Part 2 Applied Nonverbal Intelligence

4 The Power of Your Behavior 81

5 The Power of How You Look 103

6 Curbside Appeal: Managing How Your Organization is Perceived 127

7 Situational Nonverbals: Best Practices for Best Results 159

8 Emotional Nonverbals 189

9 What About Deception? 209

Afterword 221

Acknowledgments 225

Bibliography 229

Index 233

Customer Reviews

Average Rating 4.5
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Sort by: Showing all of 8 Customer Reviews

  • Posted May 16, 2010

    Lots of common sense, but a good refresher

    Much of what he has to say gets communicated in other ways over the course of a career. But it's a good resource for reminders, and tips on how to present yourself, not just read others.

    1 out of 1 people found this review helpful.

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