Lunch and Learn: Creative and Easy-to-Use Activities for Teams and Workgroups / Edition 1

Lunch and Learn: Creative and Easy-to-Use Activities for Teams and Workgroups / Edition 1

by Carolyn Nilson
     
 

ISBN-10: 0787975435

ISBN-13: 9780787975432

Pub. Date: 10/21/2005

Publisher: Wiley

Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning

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Overview

Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All the book’s activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.

Product Details

ISBN-13:
9780787975432
Publisher:
Wiley
Publication date:
10/21/2005
Series:
Pfeiffer Essential Resources for Training and HR Professionals Series
Edition description:
New Edition
Pages:
240
Product dimensions:
8.50(w) x 11.00(h) x 0.74(d)

Table of Contents

Introduction: Getting the Most from This Resource.

COMMUNICATION.

1. e-Communication.

2. Feedback.

3. Information.

4. Listening.

CUSTOMER SERVICE.

5. Customer Differentiation.

6. Customer Expectations.

7. Customer Satisfaction.

8. Customer Service Training.

9. Customer Training.

PERFORMANCE.

10. Change.

11. Ethics.

12. Goals.

13. Priorities.

14. Recognition and Rewards.

PROBLEM SOLVING.

15. Conflict Management.

16. Creativity.

17. Self-Directed Learning.

18. Time Management.

19. Valuing Differences.

TEAMS.

20. Alignment.

21. Building a Team.

22. Needs of Team Members.

23. Strategies of Teamwork.

24. Team Resources.

25. Team Vision.

About the Author.

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