MAC OS 9.1 Black Book


The Mac OS 9.1 Black Book focuses on the built-in capabilities of Mac OS 9 plus covers printing, networking technologies, and Internet services. It covers what's new in the latest version of the Mac OS, 9.1, and provides step-by-step solutions to everyday problems encountered when working with OS 9. Each chapter includes: technical review of a topic, step-by-step approaches to common tasks, quick reference information, and a utilities section citing the best tools for each task and how to access them. This book ...
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The Mac OS 9.1 Black Book focuses on the built-in capabilities of Mac OS 9 plus covers printing, networking technologies, and Internet services. It covers what's new in the latest version of the Mac OS, 9.1, and provides step-by-step solutions to everyday problems encountered when working with OS 9. Each chapter includes: technical review of a topic, step-by-step approaches to common tasks, quick reference information, and a utilities section citing the best tools for each task and how to access them. This book goes beyond the basics with technical references and practical troubleshooting, administrative tools, networking technologies, and more. It demonstrates how to perform the most common administrative tasks. In addition, the book shows you how to use the most popular tools and utilities. This book dives into networking and online issues like Internet access and security, publishing on the web, Internet applications and utilities.
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Editorial Reviews

Caution<-->this book is likely to glow from the power of its supreme usefulness. Written for power users, network administrators and system technicians, and programmers and developers, it covers installing, reinstalling, or upgrading to Mac OS 9.1; customizing the appearance manager; using file sharing; understanding how the Mac OS manages memory and applications; traveling safely with iBook or PowerBook; accessing local area networks, printers, servers, and the Internet; using the multimedia capabilities of QuickTime; coexisting with Windows-based computers; and turning your Mac into an Internet server. The CD-ROM contains demos of commercial software, freeware, and shareware such as BBEdit, ACTION Utilities, and WebSTAR. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781576109298
  • Publisher: Coriolis Value
  • Publication date: 12/28/2000
  • Series: Black Book Series
  • Edition description: BK&CD-ROM
  • Pages: 720
  • Product dimensions: 7.33 (w) x 9.17 (h) x 2.06 (d)

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2. System Startup and Shutdown

...Elements of the System Folder

In addition to housing the brains of the operating system, the System Folder contains many of the components that load by default. These components include System Extensions, Extensions, Control Panels, Preferences, Startup Items, Shutdown Items, and Apple Menu Items. The following sections cover these components.

System Extensions

Although there are not many System Extensions, they are among the first items to load during the booting process. One of the most useful is MacsBug, a valuable tool that can tell you what process caused the system malfunction. When a system crashed or froze in the days before MacsBug, the user's only recourse was to reboot immediately. The user was given no chance to reboot gracefully, or-even more important-to learn exactly what caused the crash. Now that it's routine to run multiple applications simultaneously (especially Internet-based ones that can cause a system crash while running in the background), MacsBug is more valuable than ever. It can identify the culprit behind your problem and even allow you to quit the offending program from the MacsBug command line.


Rather than write a new operating system every time a software program is released or a system component is tweaked, developers create Extensions that plug into the system to increase functionality or improve performance. More than any other folder, the Extensions folder has a tendency to get out of control, gathering cryptically named files that eat away at precious system and memory resources.

The files stored in the Extensions folder load after System Extensions. Most Extension icons have the distinct puzzle-like appearance similar to those shown in Figure 2.4 (even the folder sports a puzzle-piece graphic). The most well-known Extensions are printer, peripheral, CD-ROM, video, and network drivers, but there are facetious ones as well, such as singing trashcans.

Occasionally, Extensions or Control Panels fail to load properly and cause the system to hang. This condition is termed an Extension conflict, although the problem may be isolated to a Control Panel. Previously, we discussed options for booting the system and one of these options is to boot with Extensions off. For clarification, this actually entails disabling both Extensions and Control Panels.

Weed out those useless Extensions. If for no other reason than to tighten your system performance, it's one of the best things that you, as a user or administrator, can do. Several Web sites define what these Extensions do and whether you can live without them. The Extensions Manager also can provide some information about these files, such as the creator and version number.

Control Panels

One of the biggest differences between Control Panels and Extensions is that Control Panels have windows or dialog boxes that allow you to change Control Panel settings. Control Panels are among the last of the system components to load. They often deal with the way that the system looks and behaves and include some screen savers, appearance managers, network configuration applications, and monitor settings. Control Panel icons, like Extension icons, also have a distinctive appearance, as shown in Figure 2.5.

If a programmer wants you to have some control over how an application runs within the system, he will write the code as a Control Panel. Otherwise, the code is written as an Extension.


Every application that launches on a Macintosh creates a preference file. Even if you used the application only once, decided that it didn't meet your requirements, and dragged it to the Trash, there is still a file in the Preferences folder that indicates how the program should be run in the future.

Information stored in a preference file can include options input by the user, such as preferred email address, custom toolbars, default views, and so on, as well as window positioning of a particular document. Applications that keep a list of recently used documents store this information in a preference file.

Most users do not need to interact with the Preferences folder unless something has stopped working within a particular application. Programs that hang when launching (and those that are not functioning normally) may have a corrupt preference file. In most cases, removing the preference and allowing the program to create a new one will solve the problem. You'll need to input some user preferences again, however. Make sure that important information-such as the IP number assigned to the machine, serial numbers for software, and configuration optionsis available or documented, should you have to delete important preferences.

Startup Folder

If you have applications that you use every time you launch the machine (such as Web server software, Internet applications, or client programs), you may want to take advantage of the Startup Items folder. As the OS nears the end of the booting process, it looks to this folder to see if any applications should be launched. Although you can place the actual application in the folder, it's better for system security to use an alias.

You can place multiple items in the Startup Items folder. Because they are launched alphabetically, you can control the launch order by manipulating the first character in the name of an item. For example, adding a space before the first letter of BBEdit will cause it to launch before Adobe PhotoShop; adding a bullet character before the first letter of Fetch will cause it to launch after Outlook Express.

Shutdown Folder

Just as the Startup Items folder runs the programs within it during the boot process, the Shutdown Items folder runs applications during shutdown. Common applications that run at this time are disk utilities, optimization programs, and virus protection-although any application placed in the Shutdown Items folder will run. You'll find more information on shutting down a little later in the chapter.

Apple Menu Items

The System Folder also is home to the Apple Menu Items folder. This folder contains the applications or aliases that are available under the Apple menu, which is located in the top-left corner of the screen. You can launch applications from the Apple menu simply by selecting them. Figure 2.6 shows the Apple menu under Mac OS 9.1.

Shutting Down

As with any graphical interface, you must exercise care when shutting down the operating system. There are several ways to shut down a Macintosh properly.

The most common method is to select Shut Down from the Special menu, as illustrated in Figure 2.7. The system will begin closing open programs. If you have made changes to any open documents, the system will display a dialog box that asks whether you want to save the changes. When all applications are closed, the system will shut down and turn off the power. Older Macintoshes that have a power button will display a window, indicating that you can now turn off the computer.

You can also shut down the computer by pressing the power key. This method is often discovered by accident. The dialog box shown in Figure 2.8 will appear, asking if you're sure you want to shut down the computer and offering you the option to restart, sleep, or cancel the command. Notice that the default shuts down the system. If you press the Return or Enter keys at this point, the system will begin the shutdown process.

Finally, some Macintosh systems have a Shut Down option under the Apple menu. This option will effectively bring down the operating system gracefully. It is not included by default in Mac OS 9.1, but is often found on systems as legacy software.

Should you turn your computer off whenever it's not in use? In most cases, it's perfectly fine to leave a system running. In many workplaces, backup systems run during the night and cannot back up a computer that has been shut down. At home, however, it's better to turn off the system because most home computers have long periods of inactivity. Running them while not in use wastes energy. Keep in mind that restarting a computer also provides useful benefits like freeing up memory and removing hidden temporary files...

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Table of Contents

Chapter 1: Using Mac OS 9.1
Chapter 2: System Startup and Shutdown
Chapter 3: The User Environment
Chapter 4: Installation and Basic Configuration
Chapter 5: Disk and File Systems
Chapter 6: Memory Management
Chapter 7: Mobile Computing
Chapter 8: Printing Multimedia
Chapter 10: Microsoft Windows Compatibility
Chapter 11: Networking and File Sharing
Chapter 12: Internet Connectivity
Chapter 13: Providing Internet, Intranet, and Extranet Services
Chapter 14: AppleScript
Chapter 15: Java
Chapter 16: System Security
Chapter 17: Event and System Monitoring Tools
Chapter 18: Troubleshooting
Appendix A: Shortcuts and Tricks
Appendix B: Administrative Features and Tools
Appendix C: Mac OS Changes and Enhancements
Appendix D: Mac OS Error Codes
Appendix E: Additional Resources
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First Chapter

Chapter 1: Using Mac OS 9.1

In Depth

This chapter introduces the key components of version 9.1 of the Mac OS. Although a number of differences have emerged between 9.1 and previous releases of the Mac OS since version 8.0, the main concepts haven't changed. If you're familiar with previous versions of the Mac OS, you'll be able to use 9.1 with very little difficulty. Veterans and new users alike will be amazed by the speed, stability, and features of the latest version of the Mac OS. This chapter will explain how to utilize the enhancements introduced in version 9.1.

What's New in Mac OS 9.1?

Mac OS 9.1 builds on previous versions of the Mac OS by incorporating welcomed enhancements into an operating system that has long been known as one of the world's easiest to use. What's new in Mac OS 9.1 falls under the following categories:
  • Improved Mac OS features
  • New Mac OS features
  • New applications
Mac OS 9.1's tweaks and new features are far too numerous to describe in detail here. However, the following list captures the most significant changes:
  • FireWire and USB support for connecting peripherals and sharing printers
  • ColorSync 3.0
  • New menu for navigating Finder windows
  • Image Capture 1.0 for connecting with digital cameras
  • File Exchange 3.0
  • Support for multiple users
  • Apple File Security with 128-bit encryption
  • Rewritten General Controls, Monitors, and Sounds Control Panels
  • More PowerPC-native code, including Process Manager, Resource Manager, and Finder
  • Virtual memory improvements
  • User-interface themes and sounds
  • Font smoothing (anti-aliasing)
  • Icon proxies
  • Multiple scroll bar options
  • Sherlock 2 search engine
  • Sizable and scriptable Application Switcher, which supports tear-off menus
  • More PowerPC-native AppleScript 1.5.5 capabilities, including Folder Actions
  • Open Transport 2.7.4, which supports SNMP and improved DHCP
  • Control Strip 2.0
  • Improved navigational services (Open/Save dialogs)
  • OpenGL 1.2 and QuickDraw 3D 1.6
  • Mac Help in a new, HTML-like format
  • Text encoding and Unicode and European character support
  • Desktop printer browser
  • Network Browser for file server and TCP/IP services
  • Personal Web Server update
  • Easier access to List View options
  • JPEG files that are dropped onto the System Folder are redirected to the Desktop Pictures folder
  • New Get Info window
  • Faster Disk cache improvements
  • Pervasive zoom recticles
  • Date & Time Control Panel includes synchronizing and time server capabilities
  • File Exchange Control Panel replaces Mac OS Easy Open and PC Exchange
  • File Sharing improvements
  • Internet Control Panel integrates Internet Config 2.0 capabilities
  • Revised Location Manager Control Panel
  • PowerBook/Energy Saver replaces several PB Control Panels
  • QuickTime 4.1
  • Remote Access Control Panel/Apple Remote Access 3.1 replaces OT/PPP and ARA 2.1

Mac OS Components

The components of the Mac OS (excluding the third-party applications that come bundled with the OS, such as Microsoft Internet Explorer) perform the tasks necessary to allow you to display, input, and store data. These components are typically stored in the System Folder, although some of their associated parts may be located in other folders on your computer's hard drive.
TIP: Never attempt to store essential OS components on removable media such as floppy disks or Zip cartridges, or on network volumes or file servers.

The System Folder, shown in Figure 1.1, contains the programs necessary for the operation of the OS as well as many folders (and a few files) that must be properly named in order for the OS to function.

The System Folder on your computer may look a bit different, depending on which OS components you've installed. In addition, it may house files and folders added by other software you have installed.

The Finder and the System suitcase are components that are critical to the booting of the OS (see Figure 1.2). They constitute the kernel of the OS and work in conjunction with Control Panels, Extensions, and System Extensions to provide access to the computer, network services, disks, and files, as well as to printing and other kinds of input and output.

TIP: For a detailed description of all the components of the System Folder, please see Chapter 2.

In addition to the OS itself and its associated files and folders, a default installation of Mac OS 9.1 includes over 2,000 files that constitute many additional applications, utilities, and documentation. These files fall into several broad categories:

  • Help files, documentation, and Assistants
  • Multimedia applications, such as QuickTime
  • Internet applications, such as Netscape Navigator and Microsoft Internet Explorer
  • Utilities for printing and disk drive repair
A typical installation is shown in Figure 1.3.

Unlike the Finder and System suitcase, which are directly responsible for the low-level operation of your computer. The other components of the Mac OS are usually modular and upgraded by Apple after the initial release of the OS has reached consumers. These components add valuable functionality in areas such as networking and multimedia support. Mac OS 9.1 includes the components listed in Table 1.1.

Table 1.1 The modular components of Mac OS 9.1 that are not part of the low-level OS and may be easily updated....

User Interface Objectives

Although the objectives of the user interface under Mac OS 9.1 remain much the same as with Mac OS 8, 9.1 brings the interface itself and access to information on the Internet closer to the user. Mac OS 9.1 utilizes the characteristics that have always made the Mac OS extremely easy to use-icons and a mouse instead of a command line interface-to make Internet access via the Mac OS equally straightforward. The Internet Setup Assistant (see Figure 1.4) helps novice users connect more easily to the Internet and a variety of user interface options now offer closer ties to the Internet.

The elements of the Mac OS user interface described in the following section demonstrate just how simple it can be to access the Internet from the Mac OS.

Internet Access Tools

Mac OS 9.1 comes with many tools to help you connect to the Internet. For example, Figure 1.5 shows several of the tools that assist in creating or modifying an Internet service provider account.

Sherlock 2 (Search Internet)

The old Find application has undergone a major upgrade. Now known as Sherlock 2, this application allows you to find information by name, by content on an indexed hard drive, or on the Internet. Sherlock 2's new capabilities, shown in Figure 1.6, show exactly how far Apple has extended the reach of the Mac OS. It's now possible to control information beyond the local file system with the same ease that has made the Mac OS famous.

Internet-Style Help

You can now seek help using a Web browser-like interface, thanks to Apple's application of HTML technology to its new Mac Help. The searchable Help Viewer, shown in Figure 1.7, uses frames to display help topics on the left and detailed information on the right. Clickable hyperlinks direct you to additional information on a topic.

Icons and Metaphors

Enhanced icons and listing metaphors for volumes, files, folders, applications, and aliases make it easier to navigate and display the contents of your hard drive. Many of the icons have been updated to make them more appealing and easier to view. Figure 1.8 shows the System Folder with its folders viewed as buttons and as icons.

Translucent file names and the addition of an arrow to the alias icon are two recent improvements to the Mac OS icons. Both of these enhancements are shown in Figure 1.9. Translucent file names are much easier to read when viewed against a colored background; they're invisible against a white background. The addition of the arrow to the alias icon helps identify a file as an alias. As in previous versions of the Mac OS, the file name of an alias appears in italicized text. Because italic and regular styles can be hard to distinguish in some listview fonts, the arrow was added to eliminate any confusion.

Pointing, Clicking, Dragging, and Dropping

Mac OS 9.1 supports all the traditional methods of manipulating text and objects (such as files and folders) that have been present in the Mac OS for many years, including:
  • Pointing with the mouse
  • Clicking and Shift+clicking
  • Shift+dragging
  • Dragging selections
  • Dropping selections
To simplify the copying of a selected object or the creation of an alias of the object, two enhancements originally introduced in Mac OS 8 reappear in Mac OS 9.1.

While you're in the process of copying or making an alias, the cursor is enhanced with an additional visual clue: a small plus sign indicates copying and a small right arrow indicates aliasing. Figure 1.10 shows the Utilities folder being copied (left) and aliased (right).

Summarizing Text

Mac OS 9.1 includes two great features related to the OS's capability to summarize text. Text clippings are now automatically named using the first 18 characters of text plus the word "clipping," as in Figure 1.11. Not all applications support this capability, however. Applications that are not clipping-aware don't allow you to drop a block of selected text onto the Desktop, nor do they allow the OS to name the clipping file.

Alternatively, a summary of a file may be created and sent to the clipboard by way of the contextual menu. Figure 1.12 shows a SimpleText document that has been summarized.

Windows and Menus

The Appearance Manager, with its capability to display sets of themes (appearance, font, Desktop picture, and pattern preferences), is one of the most popular elements of Mac OS 9.1. Although the Appearance Manager is capable of displaying kaleidoscopic appearances, Mac OS 9.1 installs the Apple Platinum appearance only.

Users of Systems 6 and 7 were stuck with the old "System 7" appearance; then Mac OS 8 introduced the "Platinum" appearance. Now OS 9.1 maintains the framework for third-party software developers to create entirely new appearances (a feature which initially appeared in Mac OS 8.5). Figure 1.13 shows the effects of an appearance called Dimple from Power/Mac (

Apart from the visual aspect of the new appearance, nothing has really changed. Windows, menus, and all mouse actions work the same, regardless of what Appearance Control Panel settings you choose.

NOTE: For more information on the Appearance Manager and themes, see Chapter 3.

The Finder and Desktop

The Finder and Desktop views have changed significantly since OS 8.1. These improvements provide a much better user experience compared to previous versions of the OS. They include the following changes:
  • New menu items
  • More PowerPC-native code for faster performance and stability
  • Additional scriptability
New menu items can be found in the File menu (Add To Favorites), the View menu (Reset Column Positions and Standard Views), the Window menu, the Help menu (Help Center and Mac Help), and the Applications menu (this menu has short or long names, and the menu itself can be "torn off" and placed on the Desktop). Figure 1.14 shows how the new menus appear in Mac OS 9.1.

The Preferences and View Options menus have been modified to consolidate several preferences configuration options into a single location. In addition, it's now possible to create a "Standard Views" option for each disk drive or folder; you can then use this option to control the View preferences for all enclosed folders. (This was possible in System 7, but not in Mac OS 8.0 or 8.1.) Figure 1.15 shows the View options for the List view.

This much-needed enhancement also enables you to easily change the options for one or more of the enclosed folders on a folder-by-folder basis while retaining the default view for the others.

NOTE: For additional information on how to customize your Desktop, file, and folder views, turn to Chapter 3.

Managing Menus

People who prefer to use a mouse to make menu selections will find the new Window menu helpful when selecting an open window in the Finder. Figure 1.14 includes an example of this new menu. Mac OS 9.1 uses faster routines to draw hierarchical menus on screen, which makes navigating menus seem faster than ever.

Users who prefer to use any and all keyboard shortcuts whenever possible will be relieved to know that the menu changes do not affect keyboard equivalents. Figure 1.16 shows one of our favorite keyboard equivalents, throwing a selected item in the Trash by pressing Command+Delete....

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Thanks for buying the Mac OS 9.1 Black Book! As system administrators and managers of large installations of Macs, we noticed an absence of reference-style books for intermediate and advanced Mac users. So, in 1999, we wrote Mac OS 8.5 Black Book to meet the needs of power users, network administrators, system technicians, and even programmers and developers. A lot has changed since Mac OS 8.5 and we cover it all in this book, as well as put it into a historical context relating to previous versions of the Mac OS.

Is This Book for You?

The Mac OS 9.1 Black Book was written with the intermediate or advanced user in mind. Among the topics that are covered are:
  • Comprehensive coverage of all system-level components
  • Detailed analysis of Internet and multimedia features
  • Historical reference of how the Mac OS has changed in this version
Of course, not everyone who needs this book is a bona fide Mac geek, and not all the geeks who read this book will have new and exciting information revealed on every page. Instead, this book is for most everyone in-between these two poles. If you are not as experienced with the Mac OS, then we suggest you read Mark's best-selling The Mac OS 9 Book instead.

How to Use This Book

In this book, each chapter builds on the previous chapter, each of which is divided into two sections:
  • A technical section, "In Depth," which covers the main topics found in each chapter and is designed to lay the groundwork for the other two sections or serve as a standalone section that can be reviewed at any time.
  • A practical section, which consists of "Immediate Solutions" that cover the steps necessary to administer the Mac OS. This is usually the largest section and may be used as a refresher course to test your skills for a particular topic.
Several appendixes are included as well, covering tips, trick, tools, shortcuts, and even a comprehensive listing of Mac OS error codes from Caerwyn Pearce.

What do you need to use this book most efficiently? First, this book assumes you have significant experience with the Macintosh family of computers, the Internet, and some level of interest in cross-platform connectivity and interoperability. This last point may not seem too relevant for many readers, but let us suggest that we all need to realize that the Mac OS will probably never reach the level of monopoly that the various versions of Microsoft Windows enjoy, and that the best OS is often the one that gets along best with all the others. To this end, we're assuming that you share this view on the state of things and are interested in using the Mac OS to communicate and share data with other operating systems, and that you have some experience with these operating systems.

Next, it assumes that you have a Mac with a PowerPC processor, which is required to run Mac OS 8.6 and higher. Finally, this book assumes that you have experience with, and connectivity to, the Internet. You may have a permanent connection through your computer at work, or you may be one of the lucky ones with Internet access through a cable modem, DSL, ISDN, or frame relay. But even us poor souls with a modem and a PPP connection can still qualify.

The following overview of the book's chapters will help you see how we've organized things; feel free to jump right into the middle if that's what you think you need. Each chapter is self-contained, but the first paragraph or so will make it clear if you need to see a previous chapter in order to proceed with the present chapter:

  • Chapter 1 introduces the latest version of the Mac OS and all of its recent additions. The Immediate Solutions show how to use its most significant features.
  • Chapter 2 covers everything you need to know to successfully launch and quit the Mac OS. The Immediate Solutions provide detailed examples of how to perform these tasks and how to correct the most common problems associated with starting and stopping the OS, such as Extension conflicts.
  • Chapter 3 introduces the main elements of the Mac OS's many user environment options. The Immediate Solutions explain how to make changes to the user environment and correct any problems you might encounter while making such changes.
  • Chapter 4 covers how to install, add, and remove portions of the Mac OS, as well as the default configuration settings. The Immediate Solutions take you through the exact steps required to add, modify, or delete the Mac OS.
  • Chapter 5 provides details on the disk and file systems used by the Mac OS. The Immediate Solutions cover everything you need to know to administer fixed and removable media and how to use the HFS and HFS+ formats of the Mac OS.
  • Chapter 6 explores the memory management capabilities of the Mac OS. The Immediate Solutions provide examples of how to configure and maximize the efficiency of your computer's physical and virtual memory.
  • Chapter 7 covers all the issues of mobile computing for PowerBook and iBook users. The Immediate Solutions show users how to take advantage of the Mac OS's built-in security features and the improved Location Manager.
  • Chapter 8 details the printing capabilities of the Mac OS. The Immediate Solutions show users how to select, configure, and print to a wide variety of local and networked printers.
  • Chapter 9 introduces the Mac OS's built-in multimedia capabilities. The Immediate Solutions describe how to best use the audio and video features on the Mac OS, paying close attention to the latest release of QuickTime.
  • Chapter 10 explores the many ways in which the Mac OS is compatible with the various version of Microsoft Windows. The Immediate Solutions show users how to exchange data with users of Windows 95, 98, NT, and 2000, as well as run these versions of Windows on their own Macs.
  • Chapter 11 covers the many networking capabilities of the Mac OS. The Immediate Solutions show users how to connect to local area networks and the Internet using AppleTalk and TCP/IP using the Mac OS and several popular applications.
  • Chapter 12 explores how to connect the Mac OS to the Internet using TCP/IP. The Immediate Solutions explain how to install the most popular network adapters and modems, as well as configure TCP/IP communication software and Apple Remote Access.
  • Chapter 13 covers the many types of Internet and intranet services that can be provided using the Mac OS. The Immediate Solutions cover how to install and configure software to serve Web, FTP, email, and other services.
  • Chapter 14 covers the built-in scripting abilities of the Mac OS. The Immediate Solutions show how to use AppleScript to perform routine tasks, as well as what other scripting options are available to Mac OS users.
  • Chapter 15 explores the Java capabilities on the Mac OS. The Immediate Solutions explore installing Mac OS runtime for Java, the Apple Applet Runner, and Java security, as well as using applets in HTML documents.
  • Chapter 16 covers all the aspects of system security that are important for single users, network users, and Internet access. The Immediate Solutions explain how to make your Mac as safe as possible.
  • Chapter 17 covers the tools you'll need to monitor your Mac's internal events and system integrity. The Immediate Solutions show users how to use the tools necessary to patrol the state of the OS, its RAM, and network usage.
  • Chapter 18 covers how to troubleshoot the Mac OS. The Immediate Solutions explain how to resolve Extension conflicts, overcome boot problems, fix disk errors, and much more.
  • Appendix A lists the most popular shortcuts for the Mac OS.
  • Appendix B lists the best tools to help administer the Mac OS.
  • Appendix C covers the changes and enhancements to the Mac OS.
  • Appendix D provides explanations for the most common Mac OS error codes.
  • Appendix E provides several additional resources for getting help.

The Black Book Philosophy

Written by experienced professionals, Coriolis Black Books provide immediate solutions to global programming and administrative challenges, helping you complete specific tasks, especially critical ones that are not well documented in other books. The Black Book's unique two-part chapter format-thorough technical overviews followed by practical immediate solutions-is structured to help you use your knowledge, solve problems, and quickly master complex technical issues to become an expert. By breaking down complex topics into easily manageable components, our format helps you quickly find what you're looking for.

We welcome your feedback on this book. You can email us directly at and Errata, updates, and more are available at

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