Maintenance Benchmarking and Best Practices [NOOK Book]

Overview

A PROVEN PLAN FOR PROFIT- AND CUSTOMER-CENTERED MAINTENANCE



Developed by a ...

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Maintenance Benchmarking and Best Practices

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Overview

A PROVEN PLAN FOR PROFIT- AND CUSTOMER-CENTERED MAINTENANCE



Developed by a maintenance/manufacturing/facilities manager with almost four decades of direct profit/loss responsibilities, this guide provides benchmarking tools for the successful design, implementation, and validation of a profit- and customer-centered strategy for maintenance.



Utilize Ralph "Pete" Peters' four benchmarking tools for maintenance excellence:

  • The Scorecard for Maintenance Excellence -- maximizes overall best practices

  • The CMMS Benchmarking System -- optimizes your technology investment

  • The Maintenance and Excellence Index -- validates bottom-line results

  • The ACE Team Benchmarking Process -- assures reliable planning times




Already used by over 5000 organizations including Honda of America, Boeing Commercial Airplane Group, Siderar, BigLots, and the Air Combat Command, these powerful benchmarking tools can be immediately applied to maximize your organization's maintenance excellence.



Extensive worldwide case studies and the author's actual experiences provide valuable real-world insights.



A COMPLETE AND PROVEN PROGRAM FOR PROFIT AND CUSTOMER-CENTERED MAINTENANCE


* The Scoreboard for Maintenance Excellence * The CMMS Benchmarking System * The Maintenance Excellence Index * The ACE Team Benchmarking Process * Improving Craft Resources with Overall Craft Effectiveness (OCE) * How OEE and OCE Synergize for Profits * Developing CMMS as a Maintenance Business Management System * Key Requirements for Profit- and Customer-Centered Maintenance * Validating Results Using Your Maintenance Excellence Index * Summary of Today's Key Best Practices for Improved Profit and Customer Service

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Product Details

  • ISBN-13: 9780071491655
  • Publisher: McGraw-Hill Education
  • Publication date: 5/23/2006
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 566
  • File size: 14 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Ralph "Pete" Peters (Raleigh, NC), founder of The Maintenance Excellence Institute and President of Ralph W. Peters and PEOPLE Inc has over 30 years of practical engineering expertise, operations management, and maintenance responsibilities in both the public and private sectors. He is also the author of over 200 articles and publications.
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Table of Contents

PrefaceAcknowledgmentsIntroductionPart 1: Maximizing Maintenance Best Practices with a Profit-Centered ApproachChapter 1: A Profit- and Customer-Centered Maintenance StrategyChapter 2: Key Requirements for Profit- and Customer-Centered MaintenanceChapter 3: Four Real Maintenance Challenges We All FacePart 2: Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance ExcellenceChapter 4: The Scoreboard for Maintenance Excellence Chapter 5: Guidelines for Conducting a Scoreboard for Maintenance Excellence AssessmentChapter 6: Strategy for Developing a Corporate-Wide ScoreboardChapter 7: Case Study: The Scoreboard Self-Assessment: Just Do It!Part 3: Developing Your CMMS as a True Maintenance Business Management SystemChapter 8: Maximizing the Value of CMMS for Profit-Centered MaintenanceChapter 9: CMMS Functional Requirements That Support the Business of MaintenanceChapter 10: Case Study: Quantitative and Qualitative Factors for CMMS SelectionChapter 11: Maximizing Your IT Investment with the CMMS Benchmarking SystemChapter 12: Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina's Largest Steel MakerPart 4: The Profit- and Customer-Centered Maintenance OperationChapter 13: Improving Craft Productivity: An Essential Strategy for Profit and Customer ServiceChapter 14: Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) FactorChapter 15: The ACE Team Benchmarking Process: A New Benchmarking ToolChapter 16: Profit- and Customer-Centered Best PracticesChapter 17: Maintenance Quality and Customer ServiceChapter 18: Case Study--Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane GroupChapter 19: PRIDE in Ownership with Operator-Based MaintenanceChapter 20: Case Study: Developing an Effective Preventive Maintenance StrategyChapter 21: Today's Predictive Maintenance Technology: Key to Continuous Reliability ImprovementChapter 22: Auto Identification Strategies to Support Maintenance Storeroom ExcellenceChapter 23: Case Study: Planning for Maintenance Excellence in Action at Lucent TechnologiesPart 5: Validating Best Practice Results with the Maintenance Excellence IndexChapter 24: Determine and Quantify Benefits and Gained Value Chapter 25: Developing Your Maintenance Index to Validate ResultsChapter 26: Nontraditional Return on Investment for Improving Your Maintenance Return on InvestmentPart 6: The Journey Toward Maintenance ExcellenceChapter 27: Developing and Implementing a Profit-Centered Action PlanChapter 28: Achieving PRIDE in MaintenanceChapter 29: The Journey Toward Maintenance Excellence: Where Will You Go Now?APPENDIX A: THE SCOREBOARD FOR MAINTENANCE EXCELLENCEAPPENDIX B: THE CMMS BENCHMARKING SYSTEMAPPENDIX C: CMMS FUNCTIONALITY RATING CHECKLISTAPPENDIX D: CASE STUDY: WHAT DO YOUR CRAFTS THINK ABOUT CMMS?APPENDIX E: MAINTENANCE EXCELLENCE GLOSSARYAPPENDIX F: MAINTENANCE EXCELLENCE STRATEGY TEAM CHARTER EXAMPLEAPPENDIX G: ACE TEAM BENCHMARKING TEAM CHARTER EXAMPLEAPPENDIX H: ACE TEAM FORMSAPPENDIX I: OEE AND MAINTENANCE 5S FORMSAPPENDIX J: CUSTOMER SERVICE POCKET PAL EXAMPLEAPPENDIX K: A 1999 VISION OF MAINTENANCE AT THE MILLENNIUM: REVISITED IN 2006APPENDIX L: COMPARISON OF SCOREBOARDSINDEX
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