Make Their Day!: Employee Recognition That Works

Overview


In their efforts to retain employees, companies spend billions on recognition programs?by one estimate, $27 billion on non?cash incentives in a single year?and yet last year 65 percent of employees reported they felt unrecognized. How is it that we are spending so much and achieving so little? Cindy Ventrice says it?s because few organizations understand what makes an employee feel truly recognized. Awards, perks, and privileges don?t really motivate?nobody knocks themselves out for a plaque or a parking place. ...
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Overview


In their efforts to retain employees, companies spend billions on recognition programs—by one estimate, $27 billion on non–cash incentives in a single year—and yet last year 65 percent of employees reported they felt unrecognized. How is it that we are spending so much and achieving so little? Cindy Ventrice says it’s because few organizations understand what makes an employee feel truly recognized. Awards, perks, and privileges don’t really motivate—nobody knocks themselves out for a plaque or a parking place. Effective recognition is integrated into the daily routine of the workplace, and the key elements are intangibles: praise, thanks, opportunity for growth, and respect. In this revised second edition, Ventrice offers new examples of successful recognition programs from around the world and addresses providing effective recognition in an increasingly virtual work environment. And there are two completely new chapters: on understanding cultural differences in reward preferences—generational, international, and others factors—and on ensuring that reward practices are perceived as fair and equitable. Make Their Day! reveals what employers and employees should expect from recognition and what managers can do to give morale and productivity a genuine, lasting boost.
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Product Details

  • ISBN-13: 9781620640548
  • Publisher: Blackstone Audio, Inc.
  • Publication date: 10/9/2012
  • Format: CD
  • Edition description: Revised
  • Product dimensions: 5.00 (w) x 5.90 (h) x 1.20 (d)

Meet the Author


Cindy Ventrice is a leading expert in the field of employee recognition. She has worked with executives, managers, and supervisors in over 20 countries, helping them to create a work environment where people feel valued and motivated. She speaks to a variety of associations including SHRM, ASTD, RPI, and BCHRMA, as well as to corporations. Previous clients have included Cisco, MIT, Wells Fargo, State Farm, and Bell Canada.
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Table of Contents

Foreword
Preface
Acknowledgments
Introduction: Making Recognition a Priority 1
Pt. 1 Employees Want to Love Their Work
Ch. 1 Recognition That Works 11
Ch. 2 Recognition Is Inherent in the Work 21
Ch. 3 Recognition Is About Relationships 34
Pt. 2 Recognition - Whose Job Is It Anyway?
Ch. 4 Managers and Supervisors Have the Greatest Impact 49
Ch. 5 Leaders Provide Vision, Visibility, and Momentum 65
Ch. 6 Human Resources - Best Department in a Supporting Role 75
Ch. 7 Recognition Is the Responsibility of Every Employee 85
Ch. 8 Self-Recognition - An Innovative Concept 98
Pt. 3 Making Recognition Work
Ch. 9 A Lesson from a Fortune Cookie 111
Ch. 10 Measure for Results 124
Ch. 11 One Size Doesn't Fit All 134
Ch. 12 Recognition Is a Work in Progress 153
Resources 175
Notes 178
Index 182
About the Author 189
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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted February 29, 2004

    A Good Read!

    Author Cindy Ventrice, a management consultant specializing in employee morale, suggests ways to give recognition, not just rewards, to help employee morale and productivity. While some of her tips may sound familiar to those who have read other books on this subject, she is particularly helpful when she suggests which types of rewards work best, and for which employees. She incorporates psychological motivational theory and suggests measurement tools that will give you feedback on which techniques are most effective. We recommend this generally solid book to top executives, managers, HR personnel, workshop leaders and trainers handling employment issues. And, by the way, we really appreciate you. You¿re doing swell work. Thanks.

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