Making Business Districts Work: Leadership and Management of Downtown, Main Street, Business District, and Community Development Organizations

Making Business Districts Work: Leadership and Management of Downtown, Main Street, Business District, and Community Development Organizations

by Marvin D Feit, David Feehan
     
 

View All Available Formats & Editions

ISBN-10: 0789023903

ISBN-13: 9780789023902

Pub. Date: 07/28/2006

Publisher: Taylor & Francis

Unprecedented, broad coverage of downtown and community development topics from a practitioner’s viewpoint!

Making Business Districts Work: Leadership and Management of Downtown, Main Street, Business District, and Community Development Organizations is the essential desk reference for downtown and community business district professionals and board

Overview

Unprecedented, broad coverage of downtown and community development topics from a practitioner’s viewpoint!

Making Business Districts Work: Leadership and Management of Downtown, Main Street, Business District, and Community Development Organizations is the essential desk reference for downtown and community business district professionals and board members. It’s also a complete survey of all the skills and information students will need as they emerge from school and begin work in this challenging profession. The book covers nearly all aspects of leading and managing downtown and community development organizations, from planning and implementing programs and policies, to evaluating successes and failures. Charts, tables, photographs, chapter analyses, and Web resources make this vital text even more essential.

An unprecedented diversity of perspectives makes this book unique, with contributions from the United States, Canada, and Portugal, and from small, medium, and large cities. Case studies provide a sharp focus on events that have something to teach every student and professional in the field. These include a look at how Lower Manhattan dealt with the crisis during and after September 11, 2001, how Los Angeles deals with an overwhelming homelessness crisis, and the 20-year planning and development of a major revitalization project in Kalamazoo, Michigan. In addition, Making Business Districts Work covers:

  • downtown/business district management—an essential state-of-the-art overview plus examinations of developing leadership roles, vision-driven organizations, and the leadership versus management debate
  • organization—structures, governance, human resources, staffing structure, finance, and fundraising
  • operations—strategic planning, diversity, and advocacy
  • marketing and communicating—with downtown, shopping, and electronic applications
  • management of a downtown district—safety and cleanliness, urban design, hospitality, transportation, parking, social atmosphere, and hiring consultants
  • development secrets for downtown districts—economic and residential development, attracting the right retailers and a solid retail base, regional attractions, and political considerations
  • international perspectives from Canada and Portugal
  • a look at how the field has evolved—and where it is likely to go in the near future
Making Business Districts Work presents step-by-step instructions for performing a host of essential tasks in the business district revitalization field, but more than that, it clearly shows how America’s most experienced and successful downtown executives handle these responsibilities. Whether you are involved in practice or academia in urban planning, public administration, social work, architecture, international studies, public policy, political science, or business administration, Making Business Districts Work provides tools, skills, and insights to help you—or your students—succeed.

Product Details

ISBN-13:
9780789023902
Publisher:
Taylor & Francis
Publication date:
07/28/2006
Series:
Haworth Health and Social Policy Series
Pages:
466
Product dimensions:
6.20(w) x 8.40(h) x 1.30(d)

Table of Contents

About the Editors

Contributors

Introduction

PART I: THE FIELD OF DOWNTOWN AND BUSINESS DISTRICT MANAGEMENT

Chapter 1. The State of Business District Revitalization (Brad Segal)

Chapter 2. Leading the Downtown (Richard Bradley)

A Long History of Leadership

Continuous Demands for Leadership

Leadership As a Collective and Cooperative Undertaking

Leadership As Initiating and Managing Change

Chapter 3. The New Role of Downtown Leaders (Richard T. Reinhard)

Comparing Past and Present

Some Specific Causes of Change

Reality of Today

Spectrum of Changes

Conclusion

Chapter 4. The Vision-Driven Downtown Organization (David Feehan)

Creating a Shared Vision

The Vision Statement

Past Experience, Future Vision

PART II: ORGANIZING THE DOWNTOWN CORPORATION

Chapter 5. Complex Organizational Structures (James A. Cloar)

Background

Simple Structures

Evolving Responses

Expanded Missions

Complex Structure Models

Case Study: Downtown St. Louis

Points to Consider

Chapter 6. Boards and Committees-Goverance (Kate Joncas)

Introduction

Conflicts of Interest

Achieving Consensus

Successful Relationships with Organizations

Too Many Issues, Too Little Time

The New Reality: Local Business Leadership Is No Longer Local

Chapter 7. Making the Most of Human Resources (Catherine Coleman)

Introduction

Who's the Boss?

Good Management Begins with Good Employees

Motivating Employees and Building the Team

Know the Law and Follow the Rules

A Bad Apple Can Spoil the Bunch

No Need to Reinvent the Wheel

Chapter 8. Financial Management-Keeping the Numbers Straight (Michael Weiss)

Getting Started

Assessments and Revenue

Preparing aBudget

Revenue

Cash Flow

Expenses

Financial Records and Reports

Expense Monitoring

Internal Controls

Audits

Reporting to Your Board and Others

Staffing and Skills Required

Conclusion

Chapter 9. Staffing Structure and Compensation Management (Dong Soo Kim, David Feehan, and Sarah Rose)

Introduction

About the Survey

CEO Characteristics

Downtown Organizations

Compensation

Staffing

Funding

Conclusion

Chapter 10. Resource Raising As a Downtown Management and Revitalization Strategy (Tom Verploegen)

Quality, Quality, Quality

Defining Resource Raising

Three Resource-Raising Categories

Resource Raising General Examples

Resource Raising Specific Examples

The 5 Ws and H

How to Close the Deal

PART III: OPERATING IN A COMPLEX ENVIRONMENT

Chapter 11. Strategic Planning-Charting the Course (Sandra Goldstein)

Introduction

What Is Strategic Planning?

What Are the Benefits of Strategic Planning?

What Are the Steps in the Strategic Planning Process?

How Is a Work Plan Created Through the Strategic Planning Process?

Where Do You Start?

What Is the SWOT Analysis?

Outcomes

How Is the Work Plan Reinforced?

Conclusion

Appendix A: Stamford Downtown Special Services District

Chapter 12. Diversity: Incorporating and Benefiting from Differences (Barbara Askins)

Introduction

What Does Diversity Mean for Downtown Organizations?

Benefits of Inclusion

Tools and Strategies

Goals and Objectives

Actions of the Board of Directors

Moving into the Future

Chapter 13. Attracting and Keeping Members (Polly McMullen)

Background and History

Downtowns Today: Membership Organizations and BIDs

Downtown Membership Programs and Services

Attracting and Retaining Members: Best Practices from Cities Large and Small

Trends in Downtown Membership Programs

Chapter 14. The Advocacy Role of a Downtown Organization (Richard T. Reinhard)

Organizational Structure

Consensus

The Downtown Plan

PART IV: MARKETING AND COMMUNICATING

Chapter 15. Creating the Downtown Experience: The New Fundamentals for Downtown Programming (Stephen J. Moore)

Making Shopping Fun Again

New Fundamentals

Seven Areas of Programming

Conclusion

Chapter 16. Marketing the Shopping Experience (Maureen Atkinson)

Introduction

Downtown's Shopping Image

The Retail Marketing Planning Process

Chapter 17. Electronic Marketing (Andrew M. Taft)

Active Electronic Marketing

Passive Electronic Marketing

Updating

Maximizing the Potential of Your Site

Feedback-Sustaining the Information Search

Guerilla Marketing

PART V: MANAGING DOWNTOWN'S MANY ELEMENTS

Chapter 18. Clean and Safe-Basic Requirements (Rob DeGraff)

Clean Programs

Safe Programs

Special Programs Enhancing Safe Programs

Ordinances

Accountability

Chapter 19. The Public Realm and Urban Design (Jill M. Frick)

Introduction

The Importance of Good Urban Design

Guidelines and Principles of Urban Design

Design and Planning Process: Internal versus External Strategic Planning

How Downtowns Use Design to Create a Sense of Place

Conclusion

Chapter 20. Managing Hospitality (James E. Peters)

Perspective

Trends

2020 Vision

Hospitality, Safety, and Development

Learning by Example

Conclusion

Recommendations

Chapter 21. Transportation Management and Downtown Revitalization (Elizabeth Jackson)

Downtown As a Historic Transportation Hub

Transportation and Downtowns of the Future

Urban Transportation Basics

Managing Transportation-Role of the Downtown Organization

The Bottom Line: Creating Transportation Choice

Chapter 22. Parking: Finding Solutions (E. Larry Fonts)

Proven Options

Improve the Appearance

Improve Public Safety

Proactive Strategies

Pegasus Parking

Business Issues

Expansion Opportunities

Summary

Chapter 23. "Best in Class" Parking Options (Dennis Burns)

Introduction

Parking 101: Choose Any Two

Characteristics of Effective Parking Programs

Case Examples: Exceptional Parking Programs

Summary

Chapter 24. Managing Downtown's Social Behavior (Elizabeth Jackson)

Introduction: Furthering the Social Environment of Downtown

Understanding the Problem

Tools of Response

Communications

Picking Your Partners

Building Partnerships

Measuring Success

Conclusion

Useful Resources

Chapter 25. Getting the Right Consultant for the Right Job (Richard Marshall)

Setting Goals for the Project

Issuing the Request for Proposal

Reviewing the Submissions and Interviewing the Consultants

Making the Decision

Doing the Work

Conclusion

PART VI: DISCOVERING DOWNTOWN'S DEVELOPMENT SECRETS

Chapter 26. Economic Development for BIDs (Gary Ferguson)

A Definition of Economic Development

Downtowns and Economic Development Policy

Points of Divergence and Convergence

The Role of BIDs in Economic Development

Economic Development Intervention

The BID As Data Manager

The BID As Business Facilitator

Managing Prospects

Start-Up and Expansion Businesses

Business Retention Strategies

Making Projects Happen

Intervention Options: Concluding Remarks

Chapter 27. Residential Development: Creating a Living Downtown (Dan Carmody)

Historical Trends

Housing's Link to Economic Development

Residential Development Prerequisites

Housing Market by Sector

Affordable Housing

Urban Housing Is Different

Conclusion

Chapter 28. Retail Revitalization and Recruitment (Maureen Atkinson and John Archer)

Understanding Retailing

Creative Planning

The Process

Revitalization and Recruitment Action-Plan Schedule

Step 1: Get the Facts

Step 2: Retail Recruitment Strategy

Chapter 29. A Guide to Developing a Retail Base (H. Blount Hunter)

Background

Step 1: Create an "Inventory" of Downtown Attributes

Step 2: Define the Nature of Downtown's Retail Challenge

Step 3: Evaluate Prevailing Usage and Customer Perceptions of Downtown

Step 4: Document Downtown's Trade-Area Drawing Power and Its Mercantile and Dining Successes

Step 5: Identify Downtown's Most Sustainable Competitive Retail Niche

Step 6: Pinpoint the Retail "Bulls-eye" and Acknowledge the Need for a Critical Mass

Step 7: Target the Most Appropriate Retailers for Success

Step 8: Groom Downtown for Long-Term Retail Evolution

A Practical Model of Downtown Retail Evolution

Chapter 30. "One-of-a-Kind" Regional Attractions (Donald E. Hunter)

Cycles of Change

Revitalization in Downtown

Chapter 31. Managing the Politics of Downtown Redevelopment Projects (N. David Milder)

Introduction

Redevelopment Projects Are Prone to Generating Conflicts

Some Do's and Don'ts

PART VII: INTERNATIONAL PERSPECTIVES

Chapter 32. Canada As an Urban Country (Douglas B. Clark)

Introduction

Economic Development, Tax Policy, and the New Economy

Canadian Cities Today

Housing

Homelessness

Transportation

Chapter 33. Case Studies from Around the World (Sarah Rose)

South Africa

Serbia

United Kingdom

Ireland

A Common Goal

Chapter 34. Commercial Urbanism in Portugal: Evolution and Future Perspectives (Carlos J. L. Balsas)

Introduction

Evolution of Commercial Urbanism in Portugal

PROCOM and URBCOM Programs

Case Studies: Aveiro, Coimbra, and Porto

Conclusion and Recommendations

PART VIII: CASE STUDIES

Chapter 35. The Kalamazoo Prism: Downtown Michigan Metamorphosis (John E. Hopkins and Kenneth A. Nacci)

Authors' Perspective

Introduction

Kalamazoo

Key Elements of Project Downtown

Stakeholders and Their Roles

Cutting-Edge Collaboration

Lessons Learned

The Challenges That Lie Ahead

Chapter 36. Incredible Crisis and Downtown Response: Alliance for Downtown New York (Carl Weisbrod and Jennifer Hensley)

Chapter 37. The Homeless Situation in Los Angles and the BID Response (Kent Smith)

The Role of Business Improvement Districts

The Class Action Lawsuit

The Personal Possession Check-In Facility

Outreach Teams

Addressing Disorderly Behavior

The Positive Effect of Residential Development

Steps to Address the Situation

An Optimistic Outlook

PART IX: REEVALUATING THE PAST AND ANTICIPATING FUTURE ADVENTURES

Chapter 38. Looking Backward, Looking Forward: The Future of Downtowns and Business Districts (Paul Levy)

Looking Backward

Looking at Today

Looking Forward

Index

Reference Notes Included

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >