Making Cents Out of Knowledge Management

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Knowledge management is the process of creating value from an organization's intangible assets. It is generally concerned with four major types of capital: human, the brainpower of the employees; structural, such as intellectual property rights or databases; social, knowledge acquired from customers and stakeholders; and competitive, knowledge learned about or from an organization's competitors. This concise, easy-to-read book provides guidance on the value and importance of knowledge management for organizations. Many organizations are reluctant to invest in knowledge management (KM) and competitive intelligence (CI) initiatives for their company's use. In his newest book, Jay Liebowitz discusses how value-added benefits can be derived from such efforts, with concepts and cases presented. Making Cents Out of Knowledge Management focuses on demonstrating ways to show the value of knowledge in organizations and discusses methods to measure knowledge management outcomes. Reinforcing these concepts are representative cases from leading practitioners and educators of how organizations have been doing this worldwide.

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Editorial Reviews

December 2009 Journal of Business & Finance Librarianship
If you are someone involved or interested in developing a KM program within your organization Making Cents Out of Knowledge Management is a good book to get you started. It not only gives you tools to begin planning and mapping out what you need to do, it also provides examples of what others have done.
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Product Details

  • ISBN-13: 9780810860483
  • Publisher: Rowman & Littlefield Publishers, Inc.
  • Publication date: 3/13/2008
  • Edition description: New Edition
  • Pages: 206
  • Product dimensions: 6.05 (w) x 9.02 (h) x 0.55 (d)

Meet the Author

Dr. Jay Liebowitz is professor of information technology in the Cary Business School at Johns Hopkins University. He is the Program Director of the university's Graduate Certificate in Competitive Intelligence and the author of Social Networking (Scarecrow Press, 2007) and What They Didn't Tell You About Knowledge Management (Scarecrow Press, 2006).

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Table of Contents

Preface vii Part I Concepts
1 Knowledge: Today's Valuable Commodity Jay Liebowitz 3
2 Harnessing Knowledge through Knowledge Management Jay Liebowitz 14
3 Maximizing Value from Knowledge Management: Simple Ways to Get Started Jay Liebowitz 31
4 Thoughts on Measuring Successful Knowledge Management Practices Jay Liebowitz 41 Part II Case Studies
5 Knowledge Management and Organizational Learning at the Annie E. Casey Foundation: Helping Disadvantaged Kids and Families Thomas E. Kern 53
6 Shipyard Planning Case Tom Housel Eric Tarantino Sandra Hom Johnathan Mun 68
7 Knowledge Management and Competitive Intelligence for Strategic Decision Making: A Case Study of a Legal Information Services Firm in Canada Kimiz Dalkir 91
8 Knowledge Management and Value-Driven Healthcare Rajeev Bali Nilmini Wickramasinghe Steve Goldberg 100
9 Utilizing Knowledge Management to Improve Patient Care: Avoiding Adverse Drug Reactions and Reducing Cost of Care through Clinical Pharmacy Productivity Measurement Colleen Elliott Joy Goldman 111
10 A Bottom-Up Strategy for a KM Program Implementation at EDC Eduardo Rodriguez 123
11 Viability of the Knowledge-Based Economic Paradigm: A Case Study of the Indian Economy Ashish Dwivedi 137
12 The Value of Knowledge Management in a Federal Agency Laura Moore Denise Lee 147
13 The NASA PBMA Knowledge Management Program J. Steven Newman Stephen M. Wander 157
14 Leveraging Knowledge at AARP Jody Holtzman 174 Index 185 About the Editor and Contributors 197
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