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Knowing how to conduct the first interview is fundamental to the foundation of a trainee's clinical skills, but is often overlooked in professional training. This practical resource will be useful to trainers, supervisors, and teachers in the helping professions—especially those who are working intensely with several interns and want to provide them with basic clinical practice instruction.
What colleagues are saying about Making Contact. . .
“The discussion points are wonderful.”
—Dr. David D. Hoff, University of Nebraska, Kearney
“Seasoned veterans could certainly benefit from reminders that are raised in this book regarding good strategies for working with any client’s first session.”
—Toni Tollerud, Northern Illinois University
“I think this text offers students at a beginning developmental stage concrete information which allows for greater ease into the field placement process.”
—Dr. Adam Hill, Sonoma State University
“Great section on crisis, especially the reminder to check with a supervisor regarding procedures in crisis situations and the definition of what a crisis actually is and how to respond differently than in a regular interview.”
—Aimee H. Moles; Louisiana State University
I. PREPARING TO MAKE CONTACT WITH YOUR CLIENT
1. SETTLING INTO YOUR SITE
Orient yourself to your site.
Identify your site’s protocol: Mission and philosophy.
Clarify the population your site serves.
Elucidate your supervisor’s expectations of you.
Familiarize yourself with the physical setting of your site.
2. PRACTICAL ISSUES IN PREPARING TO SEE YOUR CLIENT
Feel comfortable with your role in the first interview.
Arrange the space in which you will initially meet with patients.
Clarify the paperwork that the first interview entails.
Understand what you communicate when you make a first appointment.
Direct your patient to the agency where you will meet for the initial contact.
3. PREPARING EMOTIONALLY TO SEE YOUR CLIENT
Explore your feelings about being in training.
Examine your feelings about engaging in clinical work.
Acknowledge the fears that you have about meeting a client for the first time.
Identify your expectations in relation to the first interview.
Develop techniques and strategies to prepare emotionally to see your client.
4. SEEING YOURSELF AS A PROFESSIONAL
See yourself as a professional.
Define and identify the levels of professional communication.
Understand your site’s expectations.
Integrate yourself with your professional style.
II.MEETING YOUR CLIENT FOR THE FIRST TIME
5. THE BEGINNING phase
Establish rapport in your first client session.
Learn how to introduce yourself, manage time boundaries and greet clients.
Clarify expectations: Confidentiality, consent, role distinctions and final questions.
6. THE MIDDLE PHASE
Define the middle phase of the first interview.
Describe the foundation: Taking a non-directive, biopsychosocial approach.
Identify content: Opening questions, presenting problems and symptoms.
Examine process: Pacing, making transitions and monitoring session depth.
7. THE END PHASE
Bring the session to a close.
Manage process: Facilitate termination, encourage dialogue and convey hope.
Clarify content: Wind down; review concerns, get feedback and take next steps.
Handle closing concerns: Collect payment, doorknob syndrome and final statement.
III. WHEN SPECIAL CIRCUMSTANCES ARISE
8. DEALING WITH DIFFICULT CLIENTS
Distinguish among different types of difficult clients in the first interview.
Form a picture of your ideal client.
Identify difficult clients: Chatty, vague, deceitful, hostile and potentially violent clients.
Recognize clients who may be difficult for you.
Use yourself as an instrument.
9. SENSITIVE SUBJECTS
Identify and handle subjects you find difficult as a new clinician.
Talk to clients about sensitive subjects.
Determine how deeply to delve into sensitive subjects in the first interview.
Recognize and intervene in crisis situations in the first interview.
10. SUICIDAL AND HOMICIDAL PATIENTS
Review your professional responsibility for suicidal and homicidal patients.
Clarify the myths and facts about suicide.
Inquire about suicidal ideation in the first interview.
Develop strategies for responding to a positive risk assessment.
IV. AFTER MAKING CONTACT WITH YOUR CLIENT
11. REFLECTIONS ON WHAT HAS TRANSPIRED
Begin to process what has transpired in the first interview.
Develop your confidence as a clinician.
Identify writing tools that will help you become a more competent clinician.
Encourage you to develop your own clinical support team.
Clarify expectations for supervision: Your own, your school’s and your site’s.
Identify inadequate supervision and develop appropriate avenues to address it.
Cultivate tools to get the most out of supervision.
Understand the purpose of paperwork.
Distinguish among categories of paperwork at your site.
Increase your productive work habits.
Access support at your site.
Appendix A: Sample Confidentiality Forms.
Appendix B: Sample Consent Forms.
Posted December 4, 2005
It is well-written and well-organized. Useful for therapists, psychologists and psychiatry residents alike. I especially appreciate the author's examples and straightforward approach to interviewing. This book is full of helpful hints that not only novices but also experienced clinicians may appreciate.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted December 19, 2005
I am absolutely certain that this book will make first meetings more productive for both therapists and their clients. I wish this had been around years ago. It would've saved a lot of people a lot of time, energy and hard lessons.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted November 28, 2005
I found it very easy to read and understand. I could skip around and read the sections I needed without having to search the book cover to cover. The author did an excellent job describing what it is like to not only meet a client for the first time, but also be a student in training.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.