Making Hostile Words Harmless: A Guide to the Power of Positive Speaking For Helping Professionals and Their Clients / Edition 1

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Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges.

Based on the martial art of Aikido-the "way of harmony"-as a model to teach the verbal arts of confirming, inquiring, understanding, and evoking, this unique book: Helps professionals and their clients learn empowering skills that will enable them to deal with negative verbiage and hurtful words, Presents an easy-to-remember acronym, 'AAAH,' for neutralizing negativity: Acting-as-if, Asking questions, Active listening, and Hypnotic and humorous responses, Offers sample dialogues, case vignettes, and other tools for using this approach.

Infused with wisdom and a strong dose of humor, Making Hostile Words Harmless presents a unique combination of ancient philosophy and current psychology that offers antidotes to venomous communication with the goal of ending word warfare.

About the Author:
Kate Cohen-Posey is Director of Psychiatric & Psychological Services in Lakeland, Florida. She is the author of Empowering Dialogues Within: A Workbook for Helping Professionals and Their Clients, Brief Therapy Client Handouts (both published by Wiley) and How to Handle Bullies, Teasers, and Other Meanies

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Product Details

  • ISBN-13: 9780470281949
  • Publisher: Wiley
  • Publication date: 5/2/2008
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 186
  • Sales rank: 817,882
  • Product dimensions: 6.22 (w) x 9.31 (h) x 0.39 (d)

Table of Contents

Case Stories

Ch. 1 Difficult People and the Art of Aikido

Ch. 2 Acting as If - The Art of Confirming

Ch. 3 Asking Questions - The Art of Inquiry

Ch. 4 Active Listening - The Art of Understanding

Ch. 5 Hypnosis and Humor - The Art of Evoking

Ch. 6 Taking a Stand by Opposing

Ch. 7 Teaching Positive Speaking to Clients

Ch. 8 Workshops on Positive Speaking

Appendix A Verbal Arts Terms

Appendix B All-Purpose One-Liners

Appendix C Psychotherapy Approaches Referenced in the Text



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Customer Reviews

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  • Posted June 4, 2012

    A Survival Guide for Dealing with Grumpy People

    A friend told me I had to get this book. We both have wonderful but ornery husbands. I had tried letting things slide, praying, and asserting myself and nothing would calm him down. But this style of communication is amazing. Now I'm using it when my kids cop and attitude and some of my "challenging" in-laws. When I say things like, "It's good that you're blaming me because it helps one of us feel better," there's just no place for the argument to go and my husband (or who ever) backs off. I would have never thought these verbal tricks could make me feel so good.

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  • Posted May 4, 2011

    HIGHLY RECOMMENDED - THE BIBLE FOR dealing with negativity!

    AHHA!!! Making Hostile words harmless is BRILLIANT!!! I never expected to see results so quickly! The minute I exercised the power of verbal arts - the results were instant!!! The most hilarious part is the negative person doesn't even know what happened.It is a win/win for both opponents. I have learned first hand how I can gently say a few words and turn the entire conversation back over to the negative person and I swear I could see them shaking their head as if they have no idea what just hit them! So EMPOWERING!!! The result - both of us are better because of my reading this book! This book is a must read for difficult communicators in your life. This book shall sit right beside my bible on my nightstand..I will read this many times...I have my life back.. THANK YOU Ms. Cohen-Posey!

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