James McKeen is currently a Professor of MIS at the School ofBusiness, Queen''s University at, Kingston, Canada and is theFounding Director of the Queen's Centre for Knowledge-BasedEnterprises, a research think-tank for the knowledge economy. Hereceived his Ph.D. in Business Administration from the Universityof Minnesota. His research interests include IT strategy, themanagement of IT, and knowledge management in organizations. Hisresearch has been published widely in many of the key academicManagement and IS journals. Jim has been working in the field of ISfor many years as a practitioner, researcher, and consultant. He isa frequent speaker at business and academic conferences.
Heather Smith is currently a Senior Research Associate at theSchool of Business, Queen's University, Kingston, Canadaspecialiszing in IT and Knowledge Management research. A formersenior IT manager, she now works with organizations across NorthAmerica to identify and document leading-edge practices to bringthe best of academic research to practising IT managers. Inaddition to her work at Queen's, Heather collaborates extensivelyon research projects with a number of top international researchersin IT management issues. She is a Research Associate of theAmerican Society for Information Management's Advanced PracticesCouncil and Chair of the IT Excellence Awards University AdvisoryCouncil. Her research has been published in a variety ofjournals.
Since 1990, the authors have convened three industry forums on aregular basis - the IT Management Forum, the KM Forum and the CIOBrief. Each is designed to link academia and industry in order tojointly tackle important business issues. Management Challenges inIS: Successful Strategies and Appropriate Action (John Wiley &Sons, 1996) was based on their earlier work with the IT ManagementForum.