Making IT Happen: Critical Issues in IT Management / Edition 1

Making IT Happen: Critical Issues in IT Management / Edition 1

by James D. McKeen, Heather A. Smith, Heather A. Smith
     
 

Making IT Happen tackles a specific key issues in IT management, such as project prioritization, change management, infrastructure development and project leadership. Each chapter looks at a current hot topic, positions it within a managerial framework, and presents proven strategies for dealing with the issue effectively.

This book offers important insights into

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Overview

Making IT Happen tackles a specific key issues in IT management, such as project prioritization, change management, infrastructure development and project leadership. Each chapter looks at a current hot topic, positions it within a managerial framework, and presents proven strategies for dealing with the issue effectively.

This book offers important insights into the problems of using technology effectively, which face business and IT managers today. It bridges the gap between theory and practice, combining the collective wisdom of practising IT managers with the best research available on a topic.

For graduate and executive MBA students, it introduces a real- world perspective to the study of IT management. For IT managers, this book offers achievable, near-term solutions to their pressing problems.

A follow-up to their highly-rated book, Management Challenges in IS, McKeen and Smith help bring clarity to the complex world of IT management.

Praise for McKeen and Smith's earlier book, Management Challenges in IS

".... this is a valuable and practical review, written with academic thoroughness but delivering practical information which is immediately usable by the manager at work." The Computer Bulletin, (five star rating, and Book of the Month)

"The book .... should be compulsory reading for anybody involved at the decision-making end of IS/IT .... I found it impossible to put down and am seriously thinking of suing the authors for loss of sleep caused by HAVING to read their book!" IMS Journal

"Shorn of all the jargon, buzzwords and hype typical of the computing field, this book most speaks in business management language." New York Review of Books

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Product Details

ISBN-13:
9780470850879
Publisher:
Wiley
Publication date:
03/24/2003
Series:
John Wiley Series in Information Systems Series, #27
Edition description:
New Edition
Pages:
384
Product dimensions:
9.00(w) x 6.00(h) x 1.00(d)

Meet the Author

James McKeen is currently a Professor of MIS at the School ofBusiness, Queen''s University at, Kingston, Canada and is theFounding Director of the Queen's Centre for Knowledge-BasedEnterprises, a research think-tank for the knowledge economy. Hereceived his Ph.D. in Business Administration from the Universityof Minnesota. His research interests include IT strategy, themanagement of IT, and knowledge management in organizations. Hisresearch has been published widely in many of the key academicManagement and IS journals. Jim has been working in the field of ISfor many years as a practitioner, researcher, and consultant. He isa frequent speaker at business and academic conferences.

Heather Smith is currently a Senior Research Associate at theSchool of Business, Queen's University, Kingston, Canadaspecialiszing in IT and Knowledge Management research. A formersenior IT manager, she now works with organizations across NorthAmerica to identify and document leading-edge practices to bringthe best of academic research to practising IT managers. Inaddition to her work at Queen's, Heather collaborates extensivelyon research projects with a number of top international researchersin IT management issues. She is a Research Associate of theAmerican Society for Information Management's Advanced PracticesCouncil and Chair of the IT Excellence Awards University AdvisoryCouncil. Her research has been published in a variety ofjournals.

Since 1990, the authors have convened three industry forums on aregular basis - the IT Management Forum, the KM Forum and the CIOBrief. Each is designed to link academia and industry in order tojointly tackle important business issues. Management Challenges inIS: Successful Strategies and Appropriate Action (John Wiley &Sons, 1996) was based on their earlier work with the IT ManagementForum.

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Table of Contents

Foreword by Robert Zmud.

Series Preface.

Preface.

Acknowledgments.

PART A: THE CHANGING ROLE OF IT.

A Look at IT in the Next Five Years.

Managing the Social Impacts of Technology.

Managing External Relationships.

Knowledge Management and IT.

Risk Management in IT: Problems and Potential.

Achieving Effective Change with IT.

PART B: LEVERAGING BUSINESS WITH IT.

Aligning IT with the Business.

Mergers and IT: Making the Most of an Arranged Marriage.

Leveraging CRM with IT.

ERP Systems: What a Manager Needs to Know.

Estimating the Benefits of IT.

IT Project Prioritization.

PART C: MANAGING TECHNOLOGY.

<Managing the Technology Portfolio.

Managing the Technology Portfolio.

Emerging Technologies and the Surfer Syndrome.

IT-sourcing: Build, Buy, or Market.

IT Architecture for Enterprise Flexibility.

Enterprise Application Integration.

PART D: PEOPLE AND PRODUCTIVITY.

Recruiting and Retaining the Best in IT.

Developing Effective IT Project-managers.

Developing Effective IT Leaders.

Best Practice in IT.

Managing the Virtual Workforce.

The IT Measurement Matrix.

Index.

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