Making Meetings Work: Achieving High Quality Group Decisions / Edition 2

Paperback (Print)
Rent from
(Save 59%)
Est. Return Date: 07/29/2015
Buy Used
Buy Used from
(Save 41%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $9.70
Usually ships in 1-2 business days
(Save 85%)
Other sellers (Paperback)
  • All (14) from $9.70   
  • New (4) from $62.18   
  • Used (10) from $9.70   


A best-seller in it's first edition, this guide covers everything you need to know about meetings including agenda preparation, what happens behind-the-scenes prior to and after meetings, and managing conflicting values and personalities. Written with humor and great understanding of the realities of business and political life, this book is an excellent resource for anyone who leads, facilitates, or attends meetings. New Chapters and Special Topics include *From Meetings to Committees to Community *Volunteers and Meetings *The Bored Board of Directors *The Virtual Meeting

Read More Show Less

Editorial Reviews

Offers strategies for planning and conducting meetings, focusing on what sets a "good" meeting apart from a "bad" one. Presents seven principles and 14 commandments for managing meetings, and details techniques for creating agendas, managing public meetings, dealing with conflicts and emotional issues, and assigning roles. Discusses implementing TQM meetings, and looks at the negative culture of meetings and how to change it. Includes a sample agenda, minutes, and report, and a sample evaluation form. Paper edition (unseen), $18.95. Annotation c. Book News, Inc., Portland, OR (
Read More Show Less

Product Details

  • ISBN-13: 9780761927051
  • Publisher: SAGE Publications
  • Publication date: 1/30/2003
  • Edition description: Second Edition
  • Edition number: 2
  • Pages: 256
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.54 (d)

Meet the Author

John E. Tropman teaches at the University of Michigan in the School of Social Work and the Stephen M. Ross School of Business. In the school of business, his courses focus on organizational design, organizational culture, rewards systems, and organizational change. In the School of Social Work, his courses focus on executive leadership and policy development. He also teaches in the Executive Education Programs at the University of Michigan. He has written over 40 books and many articles. Tropman works with a number of organizations in a consultative capacity, including for-profit, nonprofit, and governmental entities, assisting them in strategic planning, developing effective decision systems and managing change, as well as providing executive training. He also works with individual executives, assisting them in their own career development.

Read More Show Less

Table of Contents

Part 1 Paradigm Shift
1 Principle Driven: the Seven Imperatives
Part 2 Managing Agenda Organization
2 Managing Agenda Organization
3 Managing Agenda Dieting: The Rule of the Agenda Bell
4 Managing Meeting Text: The Written Rules
5 Managing Participant Trust: The Integrity Rules
6 Managing Premeeting and Postmeeting Tasks
7 Managing Rehearsals, Performances, and Audiences
8 Managing Emotional Elements of Meetings
9 Managing the Flow of Ideas and Proposals: Dealing With Difficulties in Idea Processing
10 Managing Bases for Decisions in Meetings: The Decision and Choice
11 Managing Decision and Choice
12 Managing Positions and Roles in Meetings
13 Managing Tasks and Functions in Meetings
14 Managing Conflicting Values in Meetings
15 Managing the Evaluation Rules
Part 3 Becoming a Master Meeting Manager: Some Tips on Application
16 Becoming a Master Meeting Manager
17 Implementing Total Quality Meetings (TQM)
Part 4 Strategic Perspectives on Meetings
18 The Meeting: Lore and Legend
19 The Negative Culture of Meetings
20 But Whay Do Things Go Wrong?
21 Quality Management Equals Quality Decisions
Part 5 Leadership in Family Meeting and Civic/Community Meeting Decision Making
22 Family Group Decision Making and the Family Meeting
23 The Eclipse of Community and the Civic Meeting: From Bowling Alone to Meeting Alone
24 Crisis in Governance: Problems With Boards of Directors
25 Leadership in Community Decision Making: Ends and Means
Appendix A Writing Samples
Appendix B Sample Evaluatin Sheet
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)