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Making The Patient Your Partner
     

Making The Patient Your Partner

by Thomas Gordon, W. Sterling Edwards
 

Health professionals need to learn the communication skills that will create collaborative and mutually satisfying relationships with patients. The failure of doctors to relate effectively to patients results in noncompliance, malpractice suits, longer stays in hospitals and other negative outcomes. Interpersonal skills can be easily learned by studying the

Overview

Health professionals need to learn the communication skills that will create collaborative and mutually satisfying relationships with patients. The failure of doctors to relate effectively to patients results in noncompliance, malpractice suits, longer stays in hospitals and other negative outcomes. Interpersonal skills can be easily learned by studying the techniques described by Gordon and Edwards. Using cases, interviews, dialogues, and vignettes, the authors provide effective models or blueprints for health professionals to follow. The skills are generic and improve interpersonal communication throughout the spectrum of medical specializations and services.

Gordon is a psychologist who has pioneered internationally recognized effectiveness training programs widely used by teachers, parents, salesmen, managers, and other professionals. He has published six books that have sold over five million copies in 17 languages. In this work, he has enlisted the expertise of Edwards, a highly respected medical doctor and educator, to provide the necessary insider's view of the health profession. Together they make a convincing case for doctors to develop closer and more collaborative relationships with patients.

Editorial Reviews

Doody's Review Service
Reviewer: Sholeh Vaziri, MD (University of Chicago Pritzker School of Medicine)
Description: This is an informative and interesting book that attempts to address the communication gap between patients and physicians.
Purpose: The purpose is to teach interpersonal skills to healthcare professionals that will enhance the doctor-patient relationship and foster trust. Given the widespread dissatisfaction among patients and the defensiveness physicians are feeling in the current medical-legal climate, this is an extremely important topic that deserves further evaluation. The book meets its goals without being overly critical of current practices.
Audience: The book addresses physicians but also targets other healthcare professionals, including nurses, medical students, and hospice workers. The book is a collaborative effort of two authors combining experience and authority in both the fields of clinical psychology and medicine.
Features: The book includes a few black-and-white illustrations. The references are useful and up-to-date. The first several chapters of the book are an instructive guide to the methods and skills proposed by the authors to be used in communication with patients. The second half of the book focuses on specific problems and issues encountered with patients including dealing with the terminally ill patient and informing patients of adverse diagnoses. Throughout the book, case scenarios and dialogues are used to illustrate the authors' methods of communication.
Assessment: This is a useful book that will help healthcare practitioners at all levels sharpen their communication skills and, in doing so, encourage a trusting, collaborative relationship with the patient. The authors remind us that our primary goal in healthcare is to care for and comfort our patients.
3 Stars from Doody
Sholeh Vaziri
This is an informative and interesting book that attempts to address the communication gap between patients and physicians. The purpose is to teach interpersonal skills to healthcare professionals that will enhance the doctor-patient relationship and foster trust. Given the widespread dissatisfaction among patients and the defensiveness physicians are feeling in the current medical-legal climate, this is an extremely important topic that deserves further evaluation. The book meets its goals without being overly critical of current practices. The book addresses physicians but also targets other healthcare professionals, including nurses, medical students, and hospice workers. The book is a collaborative effort of two authors combining experience and authority in both the fields of clinical psychology and medicine. The book includes a few black-and-white illustrations. The references are useful and up-to-date. The first several chapters of the book are an instructive guide to the methods and skills proposed by the authors to be used in communication with patients. The second half of the book focuses on specific problems and issues encountered with patients including dealing with the terminally ill patient and informing patients of adverse diagnoses. Throughout the book, case scenarios and dialogues are used to illustrate the authors' methods of communication. This is a useful book that will help healthcare practitioners at all levels sharpen their communication skills and, in doing so, encourage a trusting, collaborative relationship with the patient. The authors remind us that our primary goal in healthcare is to care for and comfort our patients.
Booknews
Gordon, the creator of the popular Parent Effectiveness Training, and Edwards (surgery, U. on New Mexico) explain why good communication skills are necessary for health-care professionals, and present techniques for learning them. Among their topics are a collaborative model, empathic listening, self-disclosure skills, helping patients deal with an adverse diagnosis, AIDS patients, maintaining hope, finding meaning, and terminal patients. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780865692558
Publisher:
ABC-CLIO, Incorporated
Publication date:
05/30/1995
Pages:
240
Product dimensions:
6.00(w) x 9.00(h) x 0.69(d)

What People are Saying About This

Richard G. Fosburg
"Drs. Edwards and Gordon describe a collaborative relationship between caregiver and patient that requires the interpersonal skills of active listening. Read this book to enhance your skills."
T. George Harris
No medic who cares about patients can afford to miss this remarkable book. It uses both data and personal insight to define the chief barrier between patient and doctor. No other book I've ever seen or heard about comes close to the job this one does.
Mack Lipkin
Sterling Edwards and Thomas Gordon have created a practical, sensitive, and wise book that presents a simplified, methodical way to apply Rogerian empathic listening and other interpersonal skills that strengthen relationships with medical patients.
William R. Miller
"The real contribution of this book . . . is that it does not end with a general, impassioned exhortation to have better relationships with patients. Instead, the key concepts are translated into specific behavior, making the necessary practical skills understandable and learnable. . . . Too often, the communication style in health care is authoritarian: I will ask the questions, and then I will tell you what to do. Gordon and Edwards argue persuasively for a different approach that includes the patient actively in care and in the making of full, informed choices based on the patient's values. . . . If listened to, their gentle and practical counsel could revolutionize the practice of health care."

Meet the Author

Thomas Gordon, PhD, is president of Effectiveness Training, Inc., Solana Beach, California. He is the creator of the pioneering program, Parent Effectiveness Training (P.E.T.), now taught in 37 countries. His training program for managers is used by the most successful companies in the United States.

W. Sterling Edwards, MD, is professor and chairman emeritus of the Department of Surgery at the University of New Mexico School of Medicine. He is the author of numerous books and publications in the medical field.

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