Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America--the Stories of Ford, Xerox, and GM

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Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph.

A study of W. Deming's principles and vision and how they are revolutionizing America's leading companies, is such areas as marketing, sales, production, and ...

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More About This Book

Overview

Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph.

A study of W. Deming's principles and vision and how they are revolutionizing America's leading companies, is such areas as marketing, sales, production, and finance.

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Editorial Reviews

Library Journal
Journalist Gabor tells the story of Deming, an American statistician and quality control expert who was invited by the Japanese to help them develop industry in the 1950s. Since then, Deming's principles--many the elements of the much-touted ``Japanese management style''--have belatedly influenced American companies such as Ford, General Motors, and Xerox. Deming's view of quality is significantly different from that of Philip Crosby ( Let's Talk Quality , LJ 4/1/89 and Quality Without Tears , LJ 4/1/84), who stresses hard work and allowing zero defects, and Russell Wright ( A Little Bit at a Time , LJ 8/90), who looks to individuals to improve quality. Deming believes only by understanding and eliminating variation from work processes will managers have the knowledge they need to eliminate deep-rooted systemic problems. Given Deming's influence and reputation, this is a must for all business collections. A review of Rafael Aguayo's Dr. Deming: The American Who Taught the Japanese About Quality (Lyle Stuart, Oct. 1990) will appear in an upcoming issue.--Ed.--Michael D. Kathman, St. John's Univ., Collegeville, Minn .
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Product Details

  • ISBN-13: 9780140165289
  • Publisher: Penguin Group (USA) Incorporated
  • Publication date: 1/15/1992
  • Edition description: REPRINT
  • Pages: 336
  • Product dimensions: 5.64 (w) x 8.40 (h) x 0.62 (d)

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