Manage IT as a Business

by Bennet Lientz, Lee Larssen

Overview

Many IT projects fail to deliver the benefits to the business that were promised. Yet IT managers and staff work hard to meet the needs of the business: Systems are put in place; network operations are reliable and stable. The cause is usually a misalignment of IT with the business. In this book, Bennet Lientz and Lee Larssen present over 200 specific, practical guidelines and steps that show how to: align IT and the business, develop methods that make IT more proactive in helping the business, more effectively manage vendors, avoid negative surprises, ensure that more projects are completed on time and within budget, among other things. The techniques in this book have been implemented in over 60 organizations around the world and in over 20 different industries, and the authors include several examples in each chapter to illustrate their points. Follow these proven recommendations to manage IT as a business that adds value to the company.

Product Details

ISBN-13:	9781136386527
Publisher:	Taylor & Francis
Publication date:	06/14/2012
Sold by:	Barnes & Noble
Format:	eBook
Pages:	304
File size:	9 MB

About the Author

Bennet P. Lientz, Lee Larspson

Table of Contents

Part 1 Govern and Plan Information Technology; Chapter 1 Introduction; Chapter 2 IT Oversight and Governance; Chapter 3 Technology Assessment, Management, And Direction; Chapter 4 Develop your Strategic IT Plan; Part 2 Manage the People and the Work; Chapter 5 Manage Risk and the Project Portfolio; Chapter 6 Manage the IT Staff; Chapter 7 Manage the Work; Part 3 Direct and Coordinate IT; Chapter 8 Coordinate Business Unit Activities; Chapter 9 Direct Outsourcing and Manage Vendors; Chapter 10 Communicate with Management; Chapter 11 Software Packages and System Development; Chapter 12 Implementing Change in IT Management; Part 4 Address Specific Challenges; Chapter 13 Personnel and Staffing Issues; Chapter 14 Systems and Technology Issues; Chapter 15 Management Issues; Chapter 16 Business Unit Issues; Chapter 17 Vendor Issues and Outsourcing;