- Shopping Bag ( 0 items )
From The CriticsReviewer: Marie Thayer, RN, MS, CPHQ (St. Vincents Hospital)
Description: This is a practical guide for healthcare professionals who are responsible for quality. The concepts of quality management, quality improvement, quality assurance and monitoring are defined, outlined, and discussed. The book also covers cost and quality, accreditation, alternative management strategies, and awards for excellence.
Purpose: The purpose is to introduce the various methods, desired skills, and practices of healthcare quality. Although managed care organizations are the focus, the different techniques and tasks associated with healthcare quality can be applied to other healthcare organizations. The author presents practical applications and solutions to questions related to healthcare quality.
Audience: The target audience is healthcare professionals and students of healthcare quality. The book is applicable to a variety of disciplines: administration, nursing, medicine, and pharmacy. The author and the contributors are experienced and credentialed professionals.
Features: The book is well laid out and appropriately referenced. The chapter that describes the various quality improvement tools provides pertinent illustrations of the various graphs and charts used in process analysis. In addition to the table of contents, each chapter contains its own table of contents which pinpoints the topics discussed within.
Assessment: I recommend this book for anyone with an interest in healthcare quality. The book presents a step-by-step introduction to the practical application of the concept of quality in healthcare organizations. It will serve as a valuable resource for both professionals and students. The book is filled with practical examples and tools. It is perfect as a text for courses in quality management, managed care, and healthcare leadership.