Managed Care Success: Reducing Risk while Increasing Patient Satisfaction / Edition 1

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The number of malpractice claims and the severity of final judgments c ould explode under managed care. Physicians and managed care organizat ions are on a collision course with malpractice when patient expectati ons are at an all-time high, and pressures of efficiency are constantl y increasing. Defensive medicine — doing procedures or additional tes ts, to protect the provider will no longer work. Utilization controls will penalize you, and ultimately, limit your practice. So what's the solution? To be successful in this evolving health care environment, y ou've got to change with it. You've got to be informed, be prepared, a nd ready to coexist with it. That's precisely why you need Managed Car e Success: Reducing Risk While Increasing Patient Satisfaction. You'll learn how to work with — not against — managed care.

"...includes expert advice on how to reduce liability exposure, prevent malpractice lawsuits, improve the overall qualitiy of patient care, and increase patient involvement and satisfaction."

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Product Details

  • ISBN-13: 9780834210233
  • Publisher: Jones & Bartlett Learning
  • Publication date: 4/23/1998
  • Edition description: 1E
  • Edition number: 1
  • Pages: 320
  • Product dimensions: 6.21 (w) x 9.32 (h) x 0.85 (d)

Table of Contents

Pt. I The Concerns 1
Ch. 1 Dr. Smith Meets Managed Care 3
Ch. 2 Managed Care in a Nutshell 27
Ch. 3 Evolution of Managed Care in a Physician's Office 47
Ch. 4 True Costs of a Malpractice Suit 69
Ch. 5 Who Would Sue You? 93
Pt. II The Response 125
Ch. 6 The Importance of More - and Better - Communication 127
Ch. 7 Documentation: Not More, Better 161
Ch. 8 Using Informed Consent as an Offense Strategy 193
Ch. 9 Patients as Partners 219
Ch. 10 Seven Risk Management Dilemmas 247
Ch. 11 The Joy of Practice 281
About the Authors 295
Index 297
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