The Managed Heart: Commercialization of Human Feeling / Edition 2

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Overview

In This Second Edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions -- the inducing or suppressing of love, envy, and anger -- are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce.
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Editorial Reviews

San Jose Mercury News
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise.
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Product Details

  • ISBN-13: 9780520239333
  • Publisher: University of California Press
  • Publication date: 6/15/2003
  • Edition description: 20th Anniversary Edition
  • Edition number: 2
  • Pages: 339
  • Product dimensions: 5.50 (w) x 8.25 (h) x 0.75 (d)

Meet the Author


Arlie Russell Hochschild, a professor of sociology at the University of California, Berkeley, is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper's, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons
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Table of Contents

Preface
Acknowledgments
1 Exploring the Managed Heart 3
2 Feeling as Clue 24
3 Managing Feeling 35
4 Feeling Rules 56
5 Paying Respects with Feeling: The Gift Exchange 76
6 Feeling Management: From Private to Commercial Uses 89
7 Between the Toe and the Heel: Jobs and Emotional Labor 137
8 Gender, Status, and Feeling 162
9 The Search for Authenticity 185
Afterword to the Twentieth Anniversary Edition 199
App. A Models of Emotion: From Darwin to Goffman 211
App. B Naming Feeling 233
App. C Jobs and Emotional Labor 244
App. D Positional and Personal Control Systems 252
Notes 253
Bibliography to the Twentieth Anniversary Edition 277
Bibliography 287
Index 317
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