The Managed Heart: Commercialization of Human Feeling / Edition 2

The Managed Heart: Commercialization of Human Feeling / Edition 2

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by Arlie Russell Hochschild
     
 

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ISBN-10: 0520239334

ISBN-13: 9780520239333

Pub. Date: 06/15/2003

Publisher: University of California Press


Praise for the first edition:

"Profoundly original. . .terribly important."--Studs Terkel

"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."--Gail Sheehy, New York Times Book Review

"Perceptive study of 'emotional labor'--jobs like those of [flight attendants], in which workers

Overview


Praise for the first edition:

"Profoundly original. . .terribly important."--Studs Terkel

"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."--Gail Sheehy, New York Times Book Review

"Perceptive study of 'emotional labor'--jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who. . .often end up unsure of what they really feel."--New York Times Books of the Year, 1983

"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."--San Jose Mercury News

Product Details

ISBN-13:
9780520239333
Publisher:
University of California Press
Publication date:
06/15/2003
Edition description:
First Edition, Twentieth Anniversary Edition, With a New Afterword
Pages:
339
Product dimensions:
5.50(w) x 8.25(h) x 0.75(d)

Related Subjects

Table of Contents

Prefaceix
Acknowledgmentsxi
Part 1Private Life
1Exploring the Managed Heart3
2Feeling as Clue24
3Managing Feeling35
4Feeling Rules56
5Paying Respects with Feeling: The Gift Exchange76
Part 2Public Life
6Feeling Management: From Private to Commercial Uses89
7Between the Toe and the Heel: Jobs and Emotional Labor137
8Gender, Status, and Feeling162
9The Search for Authenticity185
Afterword to the Twentieth Anniversary Edition199
Appendixes
A.Models of Emotion: From Darwin to Goffman211
B.Naming Feeling233
C.Jobs and Emotional Labor244
D.Positional and Personal Control Systems252
Notes253
Bibliography to the Twentieth Anniversary Edition277
Bibliography287
Index317

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The Managed Heart: Commercialization of Human Feeling 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago