The Managed Heart: Commercialization of Human Feeling

( 1 )

Overview

In This Second Edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions -- the inducing or suppressing of love, envy, and anger -- are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce.
Read More ...
See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (9) from $30.00   
  • New (5) from $92.87   
  • Used (4) from $30.00   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$92.87
Seller since 2008

Feedback rating:

(2119)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
0520048008 Brand new, Never used! All day low prices, buy from us sell to us we do it all!!

Ships from: Aurora, IL

Usually ships in 1-2 business days

  • Canadian
  • Standard, 48 States
  • Express, 48 States
$106.49
Seller since 2008

Feedback rating:

(190)

Condition: New
0520048008 New. Looks like an interesting title!

Ships from: Naperville, IL

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$195.00
Seller since 2014

Feedback rating:

(139)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$195.00
Seller since 2014

Feedback rating:

(139)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$199.34
Seller since 2014

Feedback rating:

(258)

Condition: New
Brand New Item.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

In This Second Edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions -- the inducing or suppressing of love, envy, and anger -- are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce.
Read More Show Less

Editorial Reviews

San Jose Mercury News
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise.
Read More Show Less

Product Details

  • ISBN-13: 9780520048003
  • Publisher: University of California Press
  • Publication date: 1/1/1983
  • Pages: 307

Meet the Author


Arlie Russell Hochschild, a professor of sociology at the University of California, Berkeley, is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper's, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons
Read More Show Less

Table of Contents

Preface
Acknowledgments
1 Exploring the Managed Heart 3
2 Feeling as Clue 24
3 Managing Feeling 35
4 Feeling Rules 56
5 Paying Respects with Feeling: The Gift Exchange 76
6 Feeling Management: From Private to Commercial Uses 89
7 Between the Toe and the Heel: Jobs and Emotional Labor 137
8 Gender, Status, and Feeling 162
9 The Search for Authenticity 185
Afterword to the Twentieth Anniversary Edition 199
App. A Models of Emotion: From Darwin to Goffman 211
App. B Naming Feeling 233
App. C Jobs and Emotional Labor 244
App. D Positional and Personal Control Systems 252
Notes 253
Bibliography to the Twentieth Anniversary Edition 277
Bibliography 287
Index 317
Read More Show Less

Customer Reviews

Average Rating 5
( 1 )
Rating Distribution

5 Star

(1)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)